Senior Operations Coach – Guest Experience Champion

3500 Popeyes Louisiana Kitchen Inc; Ohio; On-site; USD 60,000 - 90,000; Full time

Job summary

Popeyes Louisiana Kitchen Inc. is seeking a Sr.

Analyst, Operations Partner to drive operational excellence, guest satisfaction, and adherence to brand standards across assigned restaurants. You will report to the Popeyes Franchise Business Partner (FBP) and collaborate with franchisee leadership to identify gaps, deliver training, and embed consistent routines that elevate service, food quality, and the guest experience.

Qualifications

• Bachelor’s degree or equivalent operational experience.
• 3+ years of restaurant operations leadership in QSR.
• Proven track record of improving guest satisfaction.
• Experience in training, coaching, or leading restaurant managers.
• Strong coaching and in-the-moment feedback skills.
• Excellent knowledge of QSR routines, guest service and food safety.
• Ability to analyze guest and operational data and translate into actions.
• Highly organized and disciplined with a large portfolio.
• Strong communication and collaboration skills.
• Willing to travel up to 75% (nights/weekends).
• Resilient and hands-on, spend majority of time in restaurants.
• Committed to growing the Popeyes brand by raising operational standards.

Responsibilities

• Coach restaurant general managers and leadership teams on drivers of guest satisfaction: speed, accuracy, quality, hospitality, cleanliness, safety.
• Track execution against Elevate routines and brand standards.
• Use guest surveys and data to identify underperforming restaurants.
• Deliver in-restaurant coaching during openings and distressed turnarounds.
• Partner with FBP to align coaching with franchise business plans.
• Provide monthly updates to FBP on progress and results.
• Spend 4 days per week in restaurants coaching teams.
• Join restaurant visits with FBPs and share insights to align plans.
• Prepare visit reports and update tracking systems.
• Participate in FBP-led business reviews when operations improvement is the priority.
• Conduct deep-dive reviews and escalate chronic issues.

Skills

Guest experience focus

Operational leadership

Coaching & training

Data analysis

Communication

Travel up to 75%

Education

Bachelor’s degree or equivalent experience

Job description

Popeyes Louisiana Kitchen Inc. is seeking a Sr.

Analyst, Operations Partner to drive operational excellence, guest satisfaction, and adherence to brand standards across assigned restaurants. You will report to the Popeyes Franchise Business Partner (FBP) and collaborate with franchisee leadership to identify gaps, deliver training, and embed consistent routines that elevate service, food quality, and the guest experience.