Sr. Analyst, Operations Performance Support, Popeyes Louisiana Kitchen, US&C

Popeyes Louisiana Kitchen; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Parental leave

Telemedicine

Mental wellness support

Job summary

Popeyes Louisiana Kitchen is seeking a Sr. Analyst, Operations Performance Support to drive targeted operational interventions across our system.

You will work directly in restaurants to assess performance, coach leadership, and implement improvements during F2F transitions and NRO ramp periods. Based in Miami, FL, you will collaborate with RGMs, District Managers, and franchise leaders, delivering actionable insights and supporting playbook updates for ongoing operations performance.

Qualifications

• 2–4 years of experience in restaurant operations, hospitality, or operational support roles.
• Strong understanding of QSR restaurant operations and performance drivers.
• Proven ability to diagnose operational issues and recommend practical solutions.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Comfortable working in fast-paced restaurant environments.
• Willingness to travel up to 75–80%, with flexibility to accommodate last-minute travel and occasional evening and weekend commitments.
• Bachelor’s degree preferred

Responsibilities

• Conduct restaurant visits independently to support F2F portfolio integrations and NROs
• Provide shoulder-to-shoulder coaching with RGMs and restaurant leadership teams to reinforce Popeyes operational standards.
• Identify operational gaps across key areas including food safety, speed of service, labor deployment, and guest experience, REV
• Support restaurant teams in implementing operational improvements based on in-restaurant observations.
• Adapt coaching approach based on real-time restaurant conditions to drive immediate operational improvements.
• Evaluate restaurant performance through operational metrics and in-restaurant observations.
• Identify root causes of performance gaps and surface clear, actionable insights to restaurant leadership and the Operations Performance team.
• Support the Sr. Manager in diagnosing performance challenges across assigned restaurant portfolios.
• Monitor performance improvements following operational interventions.
• Drive accountability at the RGM and District Manager level
• Track follow-up actions and implementation progress after restaurant visits.
• Maintain detailed visit recaps, operational observations, and performance summaries.
• Support ongoing monitoring of restaurants during F2F transitions and NRO ramp periods.
• Build visit materials, performance summaries, and engagement recaps following restaurant engagements.
• Document operational learnings and best practices from field deployments.
• Support updates to Operations Performance playbooks used for F2F integrations and NRO support.

Skills

Excel & PowerPoint

Communication

Project management

Restaurant operations knowledge

Education

Bachelor’s degree preferred

Job description

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $45 billion in annual system-wide sales and over 32,000 restaurants in more than 120 countries and territories.

RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Summary

Popeyes is seeking a Sr. Analyst, Operations Performance Support to support the execution of targeted operational interventions across the system. This role focuses primarily on Franchise-to-Franchise (F2F) portfolio integrations and New Restaurant Openings (NROs), helping stabilize restaurant operations during periods of transition.

As part of the Operations Performance team, the Sr. Analyst serves as a restaurant subject matter expert, working directly in restaurants to assess operational performance, identify gaps, and coach restaurant leadership teams on brand standards and best practices. This role provides shoulder-to-shoulder support with RGMs, District Managers, and franchise leaders to improve operational execution, reinforce core routines, and drive performance improvement.

The Sr. Analyst translates in-restaurant observations and operational data into clear, actionable insights while supporting the implementation and follow-up of operational improvement plans.

RBI follows a 5 day, in-office work schedule to support collaboration. Candidates should be comfortable working onsite 5 days per week in our Miami, FL office.

Roles & Responsibilities

• Conduct restaurant visits independently to support F2F portfolio integrations and NROs
• Provide shoulder-to-shoulder coaching with RGMs and restaurant leadership teams to reinforce Popeyes operational standards.
• Identify operational gaps across key areas including food safety, speed of service, labor deployment, and guest experience, REV
• Support restaurant teams in implementing operational improvements based on in-restaurant observations.
• Adapt coaching approach based on real-time restaurant conditions to drive immediate operational improvements.
• Evaluate restaurant performance through operational metrics and in-restaurant observations.
• Identify root causes of performance gaps and surface clear, actionable insights to restaurant leadership and the Operations Performance team.
• Support the Sr. Manager in diagnosing performance challenges across assigned restaurant portfolios.
• Monitor performance improvements following operational interventions.
• Drive accountability at the RGM and District Manager level
• Track follow-up actions and implementation progress after restaurant visits.
• Maintain detailed visit recaps, operational observations, and performance summaries.
• Support ongoing monitoring of restaurants during F2F transitions and NRO ramp periods.
• Build visit materials, performance summaries, and engagement recaps following restaurant engagements.
• Document operational learnings and best practices from field deployments.
• Support updates to Operations Performance playbooks used for F2F integrations and NRO support.

Skills & Qualifications

• 2–4 years of experience in restaurant operations, hospitality, or operational support roles.
• Strong understanding of QSR restaurant operations and performance drivers.
• Proven ability to diagnose operational issues and recommend practical solutions.
• Strong organizational and project management skills.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Excel and PowerPoint.
• Comfortable working in fast-paced restaurant environments.
• Willingness to travel up to 75–80%, with flexibility to accommodate last-minute travel and occasional evening and weekend commitments.
• Bachelor’s degree preferred

#popeyes

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.