Franchise Operations Coach

Popeyes Louisiana Kitchen; Atlanta (GA); Presencial; USD 70.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid parental leave

Telemedicine and mental wellness

Descripción de la vacante

Popeyes Louisiana Kitchen is seeking a Sr. Analyst, Operations Partner to drive restaurant excellence and guest satisfaction. You will coach franchise leadership, embed routines, and ensure brand standards across multiple sites.

The role requires hands-on training in restaurants, data-driven improvements, and frequent travel up to 75% with regular nights/weekends. Strong leadership and communication are essential for success.

Formación

• Bachelor’s degree or equivalent operational experience required.
• At least 3 years of restaurant operations leadership experience in QSR.
• Proven track record of improving operational execution and guest satisfaction.
• Experience in training, coaching, or leading restaurant managers/teams.

Responsabilidades

• Drive operational excellence and guest satisfaction across assigned Popeyes restaurants.
• Coach GMs and leadership teams on speed of service, order accuracy, food quality, hospitality, cleanliness and safety.
• Monitor Elevate routines and brand standards; ensure compliance.
• Use guest feedback and performance data to identify underperforming locations and plan improvements.
• Provide in-restaurant coaching and training during openings and turnarounds.
• Submit monthly progress updates to Franchise Business Partners with results and commitments.
• Spend four days per week in restaurants, visiting 2–3 locations daily.
• Prepare visit reports and maintain communication with Field & Ops Services leadership.

Conocimientos

Guest experience

Operational detail

Frontline leadership

Coaching skills

Brand standards

Data analysis

Organization

Communication

Travel readiness

Resilience

Educación

Bachelor’s degree or equivalent operational experience

Descripción del empleo

Popeyes Louisiana Kitchen is seeking a Sr. Analyst, Operations Partner to drive restaurant excellence and guest satisfaction. You will coach franchise leadership, embed routines, and ensure brand standards across multiple sites.

The role requires hands-on training in restaurants, data-driven improvements, and frequent travel up to 75% with regular nights/weekends. Strong leadership and communication are essential for success.