Operations/Office Manager

Ace Handyman Services Northern Palm Beaches; Town of Florida (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Paid Vacation

Performance bonuses

Regular performance and pay reviews

Supportive, locally owned business

Positive, team-oriented work culture

Job summary

Ace Handyman Services Northern Palm Beaches is hiring an Operations/Office Manager to join our growing team in Jupiter, FL. The role focuses on customer service, scheduling, and keeping operations running smoothly in a fast-paced, locally owned Ace Hardware-backed environment.

No construction experience is required—we’ll teach you everything you need to know about our services and help you grow into a leadership role within the company.

Qualifications

• 3+ years of experience in sales, customer service, call center, or high-volume phone support.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• High proficiency with Microsoft Office and Microsoft Teams.
• Experience with scheduling or dispatching service technicians is preferred.

Responsibilities

• Answer incoming customer calls and educate homeowners about our services.
• Provide estimates over the phone and schedule appointments.
• Manage technician schedules to maximize efficiency and customer satisfaction.
• Use our CRM system to document customer information and project details.
• Coordinate with field technicians to resolve scheduling, billing, and customer service issues.
• Handle warranty calls, data entry, and other administrative tasks.
• Assist with day-to-day office operations to ensure an exceptional customer experience.

Skills

Customer service

Organizational skills

Communication

Problem solving

Team collaboration

Tools

Microsoft Office

Microsoft Teams

ServiceTitan

Job description

Pay: $25 per hour (based on experience)
Job Type: Full-time
Location: Jupiter, FL

Join the Ace Handyman Services Team

Do you enjoy helping people, staying organized, and working in a fast-paced environment? Ace Handyman Services is looking for a motivated Operations/Office Manager to join our growing team in Northern Palm Beaches.

This is an excellent opportunity for someone who enjoys customer service, scheduling, and keeping operations running smoothly. No construction experience is required—we'll teach you everything you need to know about our services.

Why Join Ace Handyman Services?

Competitive pay: $25 per hour

Paid Vacation

Performance bonuses

Regular performance and pay reviews

Supportive, locally owned business backed by the trusted Ace Hardware brand

Positive, team-oriented work environment

What You'll Do

Answer incoming customer calls and educate homeowners about our services

Provide estimates over the phone and schedule appointments

Manage technician schedules to maximize efficiency and customer satisfaction

Use our CRM system to document customer information and project details

Coordinate with field technicians to resolve scheduling, billing, and customer service issues

Handle warranty calls, data entry, and other administrative tasks

Assist with day-to-day office operations to ensure an exceptional customer experience

What We're Looking For

3+ years of experience in sales, customer service, call center, or high-volume phone support

Strong organizational and multitasking skills

Excellent verbal and written communication

High proficiency with Microsoft Office and Microsoft Teams

Experience with scheduling or dispatching service technicians is preferred

Professional, friendly, and customer-focused attitude

Ability to thrive in a fast-paced office environment

Preferred Qualifications

Experience working in the home services industry

ServiceTitan experience is highly preferred

Marketing experience

Ideal Candidate

You're someone who enjoys solving problems, keeping things organized, and creating a great customer experience. You thrive in a fast-paced environment, communicate effectively with both customers and technicians, and are seeking an opportunity to grow into a leadership role at a respected local company.