Office Manager- Part Time

Ace Handyman Services By The Sea; Lauderdale-by-the-Sea (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonuses

Regular reviews

Career growth

Job summary

Ace Handyman Services By The Sea in Lauderdale-by-the-Sea, FL, is hiring an Office Manager who will be the heart of our daily operations, serving as the primary contact for local homeowners and coordinating our team of craftsmen.

You will answer calls, provide pricing estimates, manage scheduling, and ensure smooth office workflow. No construction experience is required—we will train you and support your career growth within a locally owned, nationally backed Ace Hardware brand.

Qualifications

• 3+ years of experience in customer service, phone support, sales, or call center environments.
• Clear, warm, and professional verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple tasks without losing track of the details.
• High proficiency with Microsoft Office (Word, Excel) and Microsoft Teams.

Responsibilities

• Answer incoming calls and guide customers through our repair and maintenance services.
• Provide pricing estimates over the phone and schedule appointments.
• Coordinate with field technicians to resolve scheduling conflicts, billing questions, or customer service inquiries.
• Use our customer management software to document project details and customer preferences.
• Conduct follow-up calls with customers after their projects are completed to ensure they are fully satisfied.
• Handle administrative tasks including data entry, warranty coordination, and general office support.

Skills

Customer service

Communication

Organizational skills

Multitasking

Education

Associate's or Bachelor's degree

Tools

Microsoft Office

Microsoft Teams

Job description

Every great home repair project starts with a solid plan. At our Lauderdale-by-the-Sea office, the Office Manager is the heart of our daily operations. In this role, you will be the primary point of contact for local homeowners looking to improve their living spaces, as well as the central coordinator for our skilled team of craftsmen. If you love solving logistical puzzles, organizing schedules, and helping people in your community, this position offers the perfect blend of customer service, sales and operational management. No construction or trade experience is required - we will teach you everything you need to know about our services.

Why Join Our Team?

We believe in supporting our employees with the resources, benefits, and workplace culture they need to thrive. In this role, you will enjoy:

Competitive hourly pay based on your experience.

Performance bonuses that reward your dedication and efficiency.

Regular reviews of your performance and compensation.

Career growth opportunities into leadership roles as our local branch grows.

A supportive environment of a locally owned and operated business, backed by the trusted national heritage of the Ace Hardware brand.

What Success Looks Like

On a day-to-day basis, success means keeping our office running smoothly and our customers happy. You will answer incoming calls, listen to homeowners' needs, explain our services, and provide estimates. You will actively manage our scheduling system, mapping out logical and efficient routes for our field technicians so they can arrive on time and ready to work.

Over time, you will become the reliable backbone of our branch. You will build lasting relationships with returning customers, collaborate closely with our field team to resolve schedule conflicts, and maintain organized digital records that keep our business running efficiently.

Key Responsibilities

Answer incoming calls and guide customers through our repair and maintenance services.

Provide pricing estimates over the phone and schedule appointments.

Coordinate with field technicians to resolve scheduling conflicts, billing questions, or customer service inquiries.

Use our customer management software to document project details and customer preferences.

Conduct follow-up calls with customers after their projects are completed to ensure they are fully satisfied.

Handle administrative tasks including data entry, warranty coordination, and general office support.

Qualifications We Look For

We are looking for someone who is organized, communicative, and genuinely enjoys helping others. Here is what you need to be successful in this role:

Required Skills and Experience:

3+ years of experience in customer service, phone support, sales, or call center environments.

Clear, warm, and professional verbal and written communication skills.

Strong organizational skills and the ability to manage multiple tasks without losing track of the details.

High proficiency with Microsoft Office (Word, Excel) and Microsoft Teams.

Preferred Skills (Nice-to-Have):

Prior experience dispatching or scheduling service technicians.

Experience working within the home services or residential construction industry.

Familiarity with industry-specific software such as ServiceTitan, QuickBooks, or payroll systems.

An associate's or bachelor's degree, or equivalent practical work experience.