Front Office Service Coordinator

Mr. Handyman of W. Greenville, Anderson and Clemson; Anderson (SC); On-site; USD 48,712,000 - 61,992,000; Full time

Job summary

Mr. Handyman of W. Greenville, Anderson & Clemson is seeking a dependable Front Office / Service Coordinator to join our team. This role connects customers, service technicians, and management to ensure smooth daily operations from the first call to job completion.

Starting Pay: $17.00 per hour. The role involves coordinating estimates, appointments, and technician visits, while maintaining accurate records and providing timely updates to clients in a fast-paced service environment.

Qualifications

• Friendly, professional telephone demeanor.
• Dependable and punctual.
• Highly organized with strong attention to detail.
• Able to manage multiple responsibilities.
• Strong communication with customers and coworkers.
• Comfortable using computers, email, scheduling software, and text messaging.
• Willing to learn new software quickly.
• A problem solver who takes initiative.
• Professional in a fast-paced service environment.
• Team-oriented with a positive attitude.
• Willing to take ownership and follow through.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Respond to customer inquiries and gather information about requested repairs and projects.
• Schedule estimates, service appointments, and technician visits.
• Coordinate daily schedules and communicate changes with technicians.
• Maintain accurate customer and job information in our scheduling system.
• Follow up with customers regarding estimates, scheduling, and completed work.
• Make outbound calls to customers as needed.
• Assist with appointment confirmations and technician routing.
• Communicate professionally through phone, text, and email.
• Help ensure customers receive timely updates throughout their project.
• Assist with invoices, estimates, work orders, and other office documentation.
• Maintain organized customer and job records.
• Work closely with management and field technicians to keep daily operations running smoothly.
• Help resolve routine customer concerns and escalations.
• Provide general administrative and front-office support as needed.

Skills

Phone communication

Organization

Detail orientation

Multitasking

Clear communication

Tech-savvy

Learn quickly

Problem solving

Professional demeanor

Team player

Tools

Scheduling software

Job description

Front Office / Service Coordinator

About the Position

Mr. Handyman of W. Greenville, Anderson & Clemson is looking for a dependable, organized, and personable Front Office / Service Coordinator to join our team.

This is an important front-office position that serves as the connection between our customers, service technicians, and management team. We are looking for someone who enjoys helping people, communicates professionally, stays organized in a busy environment, and takes ownership of their responsibilities.

This is not simply a call-center or CSR position. The right candidate will help coordinate the daily flow of our service business from the first customer call through scheduling, follow-up, and job completion.

Key Responsibilities

• Answer incoming customer calls in a friendly and professional manner
• Respond to customer inquiries and gather information about requested repairs and projects
• Schedule estimates, service appointments, and technician visits
• Coordinate daily schedules and communicate changes with technicians
• Maintain accurate customer and job information in our scheduling system
• Follow up with customers regarding estimates, scheduling, and completed work
• Make outbound calls to customers as needed
• Assist with appointment confirmations and technician routing
• Communicate professionally through phone, text, and email
• Help ensure customers receive timely updates throughout their project
• Assist with invoices, estimates, work orders, and other office documentation
• Maintain organized customer and job records
• Work closely with management and field technicians to keep daily operations running smoothly
• Help resolve routine customer concerns and escalat…
• Provide general administrative and front-office support as needed

What We're Looking For

• Friendly, professional, and confident on the telephone
• Dependable and punctual
• Highly organized with strong attention to detail
• Comfortable handling multiple responsibilities at the same time
• Able to communicate clearly with customers and coworkers
• Comfortable using computers, email, scheduling software, and text messaging
• Able to learn new software and procedures quickly
• A problem solver who takes initiative
• Comfortable working in a fast-paced service environment
• Able to remain professional when dealing with difficult or frustrated customers
• Team-oriented with a positive attitude
• Willing to take ownership of tasks and follow through until they are completed

Preferred Experience

Previous experience in any of the following is helpful:

• Office administration
• Service coordination or dispatching
• Scheduling
• Customer service
• Home services or construction
• Property management
• HVAC, plumbing, electrical, restoration, or other service businesses
• Service Titan experience is preferred but not required.
• Home-service experience is preferred but not required. We are willing to train the right person who has strong communication skills, organization, professionalism, and a willingness to learn.

Compensation

Starting Pay: $17.00 per hour

Opportunities for increased responsibility and growth may be available as the employee develops within the position.

Why Join Mr. Handyman?

We are a locally owned and operated home-service business backed by the nationally recognized Mr. Handyman brand. Our office and technicians work together as a team with a common goal: taking care of our customers and providing professional, dependable service.

We're looking for someone who wants to become an important part of our office- not simply answer phones.