Office Manager

Classet; Matthews (NC); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Paid Time Off

Health, Dental, and 401(k) Benefits

Overtime Pay + Sales Bonuses

On-the-Job Training & Pay Reviews

No Weekend Work

Job summary

Ace Handyman Services in Matthews, NC is hiring an Office Manager to support scheduling, dispatch, and customer engagement operations in a fast-paced home services environment.

The role focuses on handling high-volume calls, coordinating craftsman schedules, and using Service Titan or similar software to keep workflows up to date, while delivering professional, responsive service to customers.

Qualifications

• Experience in customer service or inside sales (1+ year preferred).
• Organized, calm under pressure, and able to multitask.
• Comfortable navigating home service systems and handling day-to-day scheduling.
• Must have Service Titan Software Experience or a similar platform.
• Previous home services, dispatch, or field ops coordination experience strongly preferred.

Responsibilities

• Handle high-volume inbound/outbound calls.
• Support customers with scheduling, service coordination, and problem solving.
• Dispatch field technicians and manage dynamic calendars.
• Use Service Titan software (or similar) to manage workflows, scheduling, and updates.
• Provide sales and customer support with a focus on professionalism and speed.

Skills

Customer service

Inside sales

Scheduling

Dispatch

Problem solving

Tools

Service Titan

Job description

Ace Handyman Services is Hiring a Office Manager!

Full-Time - On Site - Matthews, NC

$20 - $25 per hour

Ace Handyman Services is hiring an Office Manager to support scheduling, dispatch, and customer engagement operations. This is a high-impact, high-energy role ideal for someone who thrives in a fast-paced home services environment and wants to be part of a trusted, growing brand.

This is a high call volume and fast paced role; this person must thrive in a fast and busy environment! This position will be responsible for all scheduling of craftsman jobs, taking potential customer lead calls and converting them into a booked job (with a high conversion rate) also assist with most of the daily administrative tasks - warranty calls, data entry, and customer follow up.

What You'll Do:

• Handle high-volume inbound/outbound calls
• Support customers with scheduling, service coordination, and problem solving
• Dispatch field technicians and manage dynamic calendars
• Use Service Titan software (or similar) to manage workflows, scheduling, and updates
• Provide sales and customer support with a focus on professionalism and speed

Qualifications

• Experienced in customer service or inside sales (1+ year preferred)
• Organized, calm under pressure, and able to multitask
• Comfortable navigating home service systems and handling day-to-day scheduling
• Must have Service Titan Software Experience or a similar platform
• Previous home services, dispatch, or field ops coordination experience strongly preferred

Benefits

• Paid Time Off
• Health, Dental, and 401(k) Benefits
• Overtime Pay + Sales Bonuses
• On-the-Job Training & Pay Reviews
• No Weekend Work