Program Manager, Supportive Services — Drive Outcomes

SmartRecruiters, Inc.; Providence (RI); On-site; USD 60,000 - 80,000; Full time

Job summary

Equus Workforce Solutions in Providence, RI, seeks a motivated workforce development supervisor to lead a team of up to seven staff, develop knowledge of RI DHS TANF requirements, manage a reduced caseload while ensuring strong participant outcomes, and ensure compliance with contract deliverables. The role emphasizes quality service, staff development, and accountable performance.

You will work closely with leadership to achieve contractual goals, participate in funder reporting, and build

Qualifications

• Bachelor's degree or equivalent required; three years experience preferred.
• Experience in workforce development or related field.
• Strong supervision and staff development skills.
• Excellent customer service and communication abilities.
• Ability to work with diverse populations and manage multiple tasks.

Responsibilities

• Develops knowledge base of RI DHS TANF requirements and procedures; manages a reduced caseload to maximize understanding of program needs.
• Ensures achievement of Rhode Island Works contract deliverables and high-quality services.
• Promotes a culture of accountability and quality work.
• Supervises up to seven staff and provides effective guidance and feedback.
• Organizes professional development opportunities aligned with participant success.
• Ensures compliance with program requirements and proper documentation.

Skills

Supervisory experience

Customer service

Organizational skills

Time management

Microsoft Office

Independent worker

Communication

Diversity awareness

Education

Bachelor's Degree or equivalent

Experience in workforce development

Tools

Microsoft Office

Job description

Equus Workforce Solutions in Providence, RI, seeks a motivated workforce development supervisor to lead a team of up to seven staff, develop knowledge of RI DHS TANF requirements, manage a reduced caseload while ensuring strong participant outcomes, and ensure compliance with contract deliverables. The role emphasizes quality service, staff development, and accountable performance.

You will work closely with leadership to achieve contractual goals, participate in funder reporting, and build