Operations Manager - Workforce Solutions & Program Delivery

Equus; Milwaukee (WI); On-site; USD 65,000 - 90,000; Full time

Job summary

Equus Workforce Solutions is seeking a staffing and program operations professional to lead case management operations and ensure high-quality services within TANF programs. The role emphasizes supervision, budgeting collaboration, and development of project plans across multiple centers and partners.

You will oversee daily operations, generate management reports, attend partner meetings, and drive continuous process improvements while working with senior leadership to ensure program success and

Qualifications

• Bachelor's degree or equivalent work experience preferred.
• 2 to 3 years' experience in TANF programs.
• 3 years of supervisory experience or equivalent combination of education and experience.
• Commitment to customer focused service delivery systems.
• Excellent communication and interpersonal skills, strong management and organizational skills, and the ability to work across all levels of management and staff.
• Driver's license in good standing and proof of automobile insurance.

Responsibilities

• Attend partner/funding customer meetings.
• Complete all weekly/monthly reports requested.
• Manage/Supervise assigned case managers on daily operations and performance.
• Conduct weekly meetings with staff/leadership.
• Manage assigned resources as appropriate to the implementation of project related activities.
• Develop and maintain project plans and reporting documentation as necessary to ensure timely communication and successful delivery of assigned project.
• Ensure assessment, service plans and career pathway documents meet required quality standards.
• Assist with case manager assignment for new customers.
• Generate progress and other management reports.
• Collaborate with the Project Director and Project Accountant for budgeting, forecasting, and to ensure financial sustainability and success.
• Work in partnership with the Project Director on planning and overall day-to-day operations/program development/Contract management/Human Resources/Staff Development/Business Development.
• Other duties as assigned.

Skills

Supervision

Team leadership

Communication skills

Organizational skills

Education

Bachelor's degree in business, management or human services related field

Job description

Equus Workforce Solutions is seeking a staffing and program operations professional to lead case management operations and ensure high-quality services within TANF programs. The role emphasizes supervision, budgeting collaboration, and development of project plans across multiple centers and partners.

You will oversee daily operations, generate management reports, attend partner meetings, and drive continuous process improvements while working with senior leadership to ensure program success and