Territory Operations Manager — Lead & Grow Field Team

RNA Rentokil North America; Virginia (MN); Hybrid; USD 57,000 - 92,000; Full time

Benefits offered by this job

Professional and Personal Growth

Tuition Reimbursement

Job summary

Ehrlich Pest Control in the United States is seeking an Operations Manager to lead and develop a team of specialists, drive sales and client retention, and supervise daily operations and field routing. The role requires coordinating with the sales team to grow business and delivering excellent client service across a territory.

Excellent communication skills and a background in a route-oriented service environment are valued, with a preference for a Bachelor’s degree.

Qualifications

• Bachelor’s degree preferred but not required.
• 3-5 years in a management role with emphasis in customer service.
• Experience in training, mentoring, and coaching service professionals.
• Must have excellent verbal and written communication skills.
• Previous experience in a route-oriented, service environment a plus.

Responsibilities

• Manage daily operations of specialists with the goal of providing superior customer service to our clients
• Offer direction to staff in all aspects of operations, service, and client care
• Responsible for managing basic financial performance of the operations, including revenue growth and expense control
• Daily travel throughout territory visiting with clients, assisting specialists, and partnering closely with the sales team on business development
• Able to work a flexible schedule, including early mornings and weekend work when needed
• Submit weekly, monthly, and yearly reports, as required

Skills

Team leadership

Customer service

Communication

Education

Bachelor’s degree

Job description

Ehrlich Pest Control in the United States is seeking an Operations Manager to lead and develop a team of specialists, drive sales and client retention, and supervise daily operations and field routing. The role requires coordinating with the sales team to grow business and delivering excellent client service across a territory.

Excellent communication skills and a background in a route-oriented service environment are valued, with a preference for a Bachelor’s degree.