Operations Manager - Sports Venue

Placements24; Willows (CA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical aid

Pension fund

Annual bonus

Job summary

Placements24 in Welkom, Free State, seeks an experienced Operations Manager for a premier sports and entertainment venue. You will lead day-to-day venue operations, oversee facilities, staff, security, and logistics to deliver outstanding events from sports fixtures to concerts.

The role requires a Bachelor’s in Hospitality or related field, 6+ years in venue ops, strong safety focus, budget oversight, vendor management, and the ability to work evenings and weekends as events dictate.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• 6+ years in venue operations management, preferably sports/entertainment.
• Proven ability to coordinate large-scale events and complex logistics.
• Strong knowledge of health, safety, security and emergency planning.
• Experience with budget control and vendor management.

Responsibilities

• Develop, implement and manage venue operation plans and procedures.
• Oversee staff training, scheduling and performance for operations, ushers and security.
• Manage facilities, housekeeping and technical services for safety and functionality.
• Coordinate with organizers and stakeholders for successful events.
• Develop and manage operational budgets and control costs for profitability.
• Enforce health, safety and security protocols across the venue.
• Manage vendor relationships for catering, concessions and security.
• Plan and execute emergency response procedures.
• Analyze post-event operations for efficiency and guest experience.

Skills

Staff leadership

Operations planning

Budget management

Vendor management

Health & safety

Emergency management

Event operations

Customer service

Education

Bachelor's degree in Hospitality Management / Event Management / Business Administration

Tools

Venue management software

MS Office

Job description

About the Role

Our client, a premier sports and entertainment venue in Welkom, Free State , is looking for an experienced and results-oriented Operations Manager. This crucial role oversees the efficient and safe day-to-day management of the venue, ensuring seamless delivery of all events, from major sporting fixtures to concerts and community gatherings. The Operations Manager will be responsible for managing facilities, staff, security, and operational logistics to provide an exceptional experience for attendees and stakeholders. This position requires a proactive leader with a strong background in venue management, event operations, and a commitment to excellence in a fast-paced environment.

Key Responsibilities

• Develop, implement, and manage operational plans and procedures for the venue.
• Oversee the scheduling, training, and performance management of operational staff, including event staff, ushers, and security personnel.
• Manage all aspects of facility maintenance, housekeeping, and technical services to ensure the venue is safe, clean, and fully functional.
• Coordinate with event organizers, promoters, and various stakeholders to ensure successful event execution.
• Develop and manage operational budgets, controlling costs and ensuring profitability.
• Implement and enforce health, safety, and security protocols throughout the venue.
• Manage vendor relationships, including catering, concessions, and security providers.
• Oversee the planning and execution of emergency response procedures.
• Conduct post-event analysis to identify areas for improvement in operational efficiency and guest experience.
• Ensure compliance with all local, provincial, and national regulations related to venue operations.

Requirements

• A Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
• A minimum of 6 years of progressive experience in venue operations management, preferably within the sports or entertainment industry.
• Proven ability to manage large-scale events and complex operational logistics.
• Strong understanding of health, safety, security, and emergency management principles.
• Experience in budget management and financial control.
• Excellent leadership, problem-solving, and decision-making skills.
• Proficiency in using venue management software and standard office applications.
• Strong negotiation and vendor management skills.
• Ability to work irregular hours, including evenings, weekends, and public holidays, as dictated by the event schedule.
• Commitment to providing exceptional customer service and guest experiences in Welkom, Free State .

Benefits

• This position offers a competitive salary and a comprehensive benefits package, including medical aid, a pension fund, and annual performance bonuses.
• Opportunities for professional development and training in venue management and event logistics are provided.
• The successful candidate will enjoy a dynamic work environment with the chance to be involved in high-profile events at a leading venue in Welkom .
• This role provides a challenging yet rewarding career path within the thriving leisure and sports sector.