Operations Manager - Extreme Sports Park

Placements24; Willows (CA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonuses

Comprehensive medical aid

Retirement annuity

Employee discounts on park activities

Job summary

Placements24 is seeking an Operations Manager for our client’s extreme sports park near Welkom, Free State. You will oversee daily operations, lead a high-traffic team, enforce safety protocols, and ensure guests have an exceptional experience.

The role requires a Bachelor's degree in a related field, at least five years in operations management, strong budgeting, staff training, and excellent communication; you will coordinate with marketing for events and manage equipment and vendor

Qualifications

• Bachelor's degree in Business Management, Hospitality Management, Recreation Management, or related field.
• Minimum of 5 years in operations management, preferably in adventure park, theme park, or high-volume recreational facility sector.
• Proven experience in staff management, training, and performance evaluation.
• Strong understanding of safety management systems and risk assessment, particularly in activities involving physical risk.
• Excellent organizational, problem-solving, and decision-making skills.
• Demonstrated ability to manage budgets and control operational costs effectively.
• Exceptional communication and interpersonal skills, with the ability to interact professionally with staff, guests, and stakeholders.
• Flexibility to work varied hours, including weekends, public holidays, and evenings.

Responsibilities

• Oversee the day-to-day operations of the extreme sports park, ensuring activities run smoothly, safely, and efficiently.
• Manage and lead a team of operational staff, including activity instructors, maintenance crew, customer service representatives, and safety officers.
• Implement and enforce rigorous safety protocols and procedures across all park attractions and activities, ensuring compliance with industry standards and regulations.
• Develop and manage operational budgets, controlling costs, optimizing resource allocation, and identifying opportunities for revenue enhancement.
• Ensure high standards of customer service, addressing guest inquiries and feedback promptly and professionally.
• Manage equipment maintenance, inventory, and procurement to ensure all facilities and gear are in excellent working condition.
• Coordinate with marketing and event teams to support special events, promotions, and group bookings held at the park.
• Develop and implement staff training programs focusing on safety, customer service, and operational procedures.
• Monitor park performance metrics, identifying areas for improvement and implementing corrective actions.
• Maintain strong relationships with local authorities, suppliers, and community stakeholders in the Welkom area.

Skills

Staff management

Budget management

Safety management

Operations management

Customer service

Communication

Education

Bachelor's degree in Business Management

Bachelor's degree in Hospitality Management

Bachelor's degree in Recreation Management

Job description

About the Role

Our client, a pioneering operator of adventure and extreme sports facilities, is seeking a skilled and proactive Operations Manager to oversee the daily functions of their flagship park located near Welkom, Free State . This role is vital for ensuring the safe, efficient, and enjoyable operation of all attractions, activities, and services within the park. The ideal candidate will have a strong background in managing high-traffic recreational environments, with a keen focus on safety protocols, staff management, and customer experience. You will be responsible for managing a diverse team, optimizing operational workflows, and upholding the highest standards of quality and safety expected in the thrilling world of extreme sports. This is an excellent opportunity to contribute to the growth of the Leisure & Sports sector in the Free State .

Key Responsibilities

Oversee the day-to-day operations of the extreme sports park, ensuring all activities run smoothly, safely, and efficiently. Manage and lead a team of operational staff, including activity instructors, maintenance crew, customer service representatives, and safety officers. Implement and enforce rigorous safety protocols and procedures across all park attractions and activities, ensuring compliance with industry standards and regulations. Develop and manage operational budgets, controlling costs, optimizing resource allocation, and identifying opportunities for revenue enhancement. Ensure high standards of customer service, addressing guest inquiries and feedback promptly and professionally. Manage equipment maintenance, inventory, and procurement to ensure all facilities and gear are in excellent working condition. Coordinate with marketing and event teams to support special events, promotions, and group bookings held at the park. Develop and implement staff training programs focusing on safety, customer service, and operational procedures. Monitor park performance metrics, identifying areas for improvement and implementing corrective actions. Maintain strong relationships with local authorities, suppliers, and community stakeholders in the Welkom area.

Requirements

Bachelor's degree in Business Management, Hospitality Management, Recreation Management, or a related field. Minimum of 5 years of experience in operations management, preferably within the adventure park, theme park, or high-volume recreational facility sector. Proven experience in staff management, training, and performance evaluation. Strong understanding of safety management systems and risk assessment, particularly in activities involving physical risk. Excellent organizational, problem-solving, and decision-making skills. Demonstrated ability to manage budgets and control operational costs effectively. Exceptional communication and interpersonal skills, with the ability to interact professionally with staff, guests, and stakeholders. Passion for adventure sports and a commitment to providing exceptional guest experiences. Flexibility to work varied hours, including weekends, public holidays, and evenings, based on park operating schedules near Welkom .

Benefits

Our client offers a competitive salary package, including a substantial base salary and potential performance-based bonuses. Benefits include comprehensive medical aid, a retirement annuity, and generous employee discounts on park activities and merchandise. Opportunities for professional development, attending industry-specific training, and career advancement within a growing company are provided. Join a dynamic and exciting team dedicated to providing unforgettable adventures in the Free State .