Operations Manager, Service Centers & Teams

Socket.dev; Salinas (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Socket.dev is seeking an Operations Manager to oversee day-to-day service center operations. You will analyze productivity, service, and quality metrics and collaborate with the service center management team to develop action plans that improve service levels.

This role also involves supervising other service center supervisors and driving improvements in performance. The position requires strong communication, a background in dock operations (preferred), and supervisory experience in

Qualifications

• Strong communication skills required.
• Dock operations experience preferred.
• Supervisory experience in the transportation industry preferred.
• Bachelor's Degree preferred; HS diploma or equivalent required.

Responsibilities

• Reviews the projected performance plan to verify drivers, routes, and employees are allocated to their area of responsibility.
• Compares planned vs. actual performance to identify best practices and root causes of service failures.
• Observes dock operations to ensure proper work procedures are followed.
• Collaborates with other managers on hiring and promotion decisions.
• Ensures adherence to labor agreements and addresses grievances with other managers.
• Participates in new hire orientation to communicate expectations and goals.
• Determines employee training needs and provides feedback and support.
• Conducts performance evaluations and addresses performance issues.
• Builds labor relations with service center management and unionized staff.
• Communicates updated policies and work rules to employees.
• Focuses on achieving on-time deliveries, reducing missed pickups, and minimizing claims.

Skills

Strong communication skills

Supervisory experience (transportation

Dock operations experience (preferred)

Education

Bachelor's Degree (preferred)

High school diploma / GED (or international equivalent)

Job description

Socket.dev is seeking an Operations Manager to oversee day-to-day service center operations. You will analyze productivity, service, and quality metrics and collaborate with the service center management team to develop action plans that improve service levels.

This role also involves supervising other service center supervisors and driving improvements in performance. The position requires strong communication, a background in dock operations (preferred), and supervisory experience in