Service Center Leader — Growth, Ops & Team Performance

Socket.dev; Fort Collins (CO); On-site; USD 58,000 - 75,000; Full time

Job summary

Socket.dev is seeking a Center Manager in Ft Collins, CO to lead daily operations of the service center, deliver top-tier customer experiences, and drive revenue through services and fleet partnerships.

You will own the center's P&L, manage staffing, safety, and compliance, and develop a high-performing team through coaching, training, and clear performance standards. Weekend/evening availability may be required.

Qualifications

• High school diploma or equivalent; 3+ years of people leadership experience in automotive or service retail.
• Strong understanding of P&L management, cost control and revenue growth strategies.
• Proven track record of achieving or exceeding sales and operational KPIs.
• Experience in high-volume, customer-facing environments (automotive, retail, restaurant, or similar).
• Comfortable with POS systems, scheduling tools, and standard business software.
• Strong business acumen, problem-solving and decision-making skills.
• Profile Owner mentality—you think beyond the task and focus on outcomes.
• Hands-on leadership with a willingness to step into any role.
• High energy, results-driven, and solutions-oriented.
• Able to adapt quickly in a fast-paced, ever-changing environment.
• Strong communication skills with the ability to motivate and influence others.
• Commitment to integrity, safety, and doing right by the customer and team.

Responsibilities

• Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency
• Build lasting relationships with customers and local fleet accounts to drive repeat business
• Lead the execution of a consistent, high-quality sales process including vehicle health checks and service recommendations
• Drive revenue growth by meeting or exceeding sales targets across services, memberships (if applicable), and fleet partnerships
• Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation
• Own and manage the center’s Profit & Loss (P&L), including revenue, labor, and operating expenses
• Control costs across labor, parts, inventory, and overall shop expenses
• Lead from the front—actively working alongside your team in daily operations
• Build, coach, and develop a high-performing team of service technicians and leaders
• Create a culture rooted in accountability, teamwork, safety, and customer obsession
• Own the full employee lifecycle: hiring, onboarding, training, performance management, and, when necessary, discipline and termination
• Ensure all team members are trained, certified, and technically proficient
• Establish clear expectations, performance standards, and development plans
• Champion a safety-first environment—ensuring strict adherence to OSHA and company safety standards
• Conduct regular safety training, inspections, and enforce compliance across all operations
• Maintain compliance with all local, state, and federal regulations
• Build strong relationships within the local community to drive awareness and business growth
• Partner with leadership on marketing initiatives and local promotions
• Identify opportunities to grow the business through innovation, partnerships, and operational improvements

Skills

People leadership

P&L management

Sales & KPI focus

Communication skills

Problem solving

Adaptability

Team development

Decision making

Education

High school diploma or equivalent

Tools

POS systems

Scheduling tools

Business software

Job description

Socket.dev is seeking a Center Manager in Ft Collins, CO to lead daily operations of the service center, deliver top-tier customer experiences, and drive revenue through services and fleet partnerships.

You will own the center's P&L, manage staffing, safety, and compliance, and develop a high-performing team through coaching, training, and clear performance standards. Weekend/evening availability may be required.