Manager, Operations

Socket.dev; Salinas (CA); On-site; USD 90,000 - 130,000; Full time

Job summary

Socket.dev is seeking an Operations Manager to oversee day-to-day service center operations. You will analyze productivity, service, and quality metrics and collaborate with the service center management team to develop action plans that improve service levels.

This role also involves supervising other service center supervisors and driving improvements in performance. The position requires strong communication, a background in dock operations (preferred), and supervisory experience in

Qualifications

• Strong communication skills required.
• Dock operations experience preferred.
• Supervisory experience in the transportation industry preferred.
• Bachelor's Degree preferred; HS diploma or equivalent required.

Responsibilities

• Reviews the projected performance plan to verify drivers, routes, and employees are allocated to their area of responsibility.
• Compares planned vs. actual performance to identify best practices and root causes of service failures.
• Observes dock operations to ensure proper work procedures are followed.
• Collaborates with other managers on hiring and promotion decisions.
• Ensures adherence to labor agreements and addresses grievances with other managers.
• Participates in new hire orientation to communicate expectations and goals.
• Determines employee training needs and provides feedback and support.
• Conducts performance evaluations and addresses performance issues.
• Builds labor relations with service center management and unionized staff.
• Communicates updated policies and work rules to employees.
• Focuses on achieving on-time deliveries, reducing missed pickups, and minimizing claims.

Skills

Strong communication skills

Supervisory experience (transportation

Dock operations experience (preferred)

Education

Bachelor's Degree (preferred)

High school diploma / GED (or international equivalent)

Job description

Job Title: Manager, Operations

Job Summary:

An Operations Manager will oversee and coordinate the day-to-day operations within service centers. This individual analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. This position oversees other service center supervisors.

Job Responsibilities:

• Reviews the projected performance plan to verify the correct number of drivers, routes, and employees are allocated to their area of responsibility
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures (e.g., freight handling, etc.) are followed.
• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participates in new hire orientation meetings to communicate expectations, company policies, service and productivity goals.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with the service center management team and unionized employees and addressing and resolving requests and situations.
• Communicates updated corporate policies and service center work rules to ensure employees are aware and understand established processes.
• Focuses on meeting and exceeding expected levels of service (e.g., on time deliveries, eliminating missed pick-ups, reducing claims, etc.) to reduce customer churn and grow additional business.

Job Requirements:

• U.S. citizen or otherwise authorized to work in the U.S.
• Strong communication skills
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred
• High school diploma, GED, or international equivalent
• Bachelor's Degree (or internationally comparable degree) - Preferred