Service Operations Leader – Growth & ESOP

Socket.dev; Toledo (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits

ESOP program

Professional development

Supportive work environment

Job summary

Socket.dev seeks a Service Manager to coordinate and oversee the daily activities for the Service Department in Toledo, Ohio. The role focuses on staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

The incumbent will forecast goals, hire and develop staff, manage the annual budget, and collaborate with senior leadership to meet revenue and profit targets while ensuring high customer satisfaction.

Qualifications

• Bachelor’s Degree (BA) in Business Management preferred.
• Five years of related experience and/or training required.
• Strong interpersonal skills are necessary.
• Experience with heavy duty dealerships preferred.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Creates and uses specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan.
• Works with the COO and Director of Service to accomplish assigned goals.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Reviews and analyzes technician’s performance results and provides leadership and guidance when applicable.
• Analyses and provides leadership in the area of market potential and penetration for all Service Department capabilities.
• Coordinates and maintains a working relationship with all other department heads.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Handles customer complaints immediately and according to the dealership’s guidelines.
• Establishes and maintains 24 hour follow‑up with all customers to confirm satisfaction with the service experience.

Skills

Leadership

Budgeting

Staff development

Customer relations

Strategic planning

Education

Bachelor's Degree (BA) in Business Management

CDL preferred

Job description

Socket.dev seeks a Service Manager to coordinate and oversee the daily activities for the Service Department in Toledo, Ohio. The role focuses on staffing, customer retention, cost controls, achievement of objectives, and maintenance of all service records.

The incumbent will forecast goals, hire and develop staff, manage the annual budget, and collaborate with senior leadership to meet revenue and profit targets while ensuring high customer satisfaction.