Service Department Manager — Growth & Customer Excellence

Socket.dev; Brookville (PA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

ESOP program

Competitive benefits

Professional development opportunities

Job summary

Socket.dev seeks a Service Manager to coordinate and oversee the daily activities of the Service Department, ensuring an efficient, profitable operation through staffing, customer retention, cost controls, and meticulous service records. The role requires strong leadership, budgeting, and training skills, with an emphasis on building relationships with customers and other department heads.

A Bachelor’s degree and several years of service-management experience, preferably in heavy-duty

Qualifications

• Bachelor’s Degree in Business Management preferred.
• Five years of related experience and/or training required.
• Strong interpersonal skills are necessary.
• Experience with heavy duty dealerships preferred.

Responsibilities

• Forecasts goals for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Creates and uses specific plans and programs designed to meet sales revenues and net profit goals, as established in the yearly business plan.
• Works with the COO and Director of Service to accomplish assigned goals.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Reviews and analyzes technician’s performance results and provides leadership and guidance when applicable.
• Analyzes and provides leadership in the area of market potential and penetration for all Service Department capabilities.
• Coordinates and maintains a working relationship with all other department heads
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Handles customer complaints immediately and according to the dealership’s guidelines.
• Establishes and maintains 24 hour follow-up with all customers to confirm satisfaction with the service experience.

Skills

Leadership

Budgeting

Staff development

Customer relations

Communication

Strategic planning

Education

Bachelor’s Degree in Business Management

Five years of related experience

Strong interpersonal skills

Experience with heavy duty dealerships

Job description

Socket.dev seeks a Service Manager to coordinate and oversee the daily activities of the Service Department, ensuring an efficient, profitable operation through staffing, customer retention, cost controls, and meticulous service records. The role requires strong leadership, budgeting, and training skills, with an emphasis on building relationships with customers and other department heads.

A Bachelor’s degree and several years of service-management experience, preferably in heavy-duty