Senior Customer Service & Operations Leader

Socket.dev; Livermore (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Health insurance

Paid time off

Job summary

Socket.dev is seeking an experienced Customer Service Manager to lead our Customer Service and Sign Manufacturing teams. This hands-on leadership role focuses on developing people, improving processes, solving problems, and delivering an exceptional customer experience across a fast-paced, high-touch environment.

You will supervise a team of 8–10, coordinate between customer service, production, drivers, and other departments, and implement practical improvements while maintaining high service

Qualifications

• This role requires a strong people leader who can develop the team and raise performance.
• Candidate should be skilled at solving problems and delivering an exceptional customer experience.
• Experience leading teams in a high-touch service environment is essential.

Responsibilities

• Lead, coach, train, motivate, and hold team members accountable
• Oversee daily Customer Service and Sign Manufacturing operations
• Evaluate and streamline processes, procedures, and workflow
• Identify inefficiencies and implement practical improvements
• Establish clear expectations and help employees succeed in their roles
• Handle escalated customer concerns professionally and confidently
• Maintain a high level of service for our real estate customers
• Assist with daily driver routing, scheduling, and operational problem-solving
• Coordinate between customer service, production, drivers, and other departments
• Monitor workload and priorities to ensure work is completed accurately and on time
• Develop training and procedures that create greater consistency and accountability
• Lead by example and be willing to jump in wherever needed
• Help introduce new ideas, technology, and processes that move the company forward

Skills

Strong leadership

Problem solving

Team development

High-touch service

Process improvement

Cross-functional coordination

Job description

Socket.dev is seeking an experienced Customer Service Manager to lead our Customer Service and Sign Manufacturing teams. This hands-on leadership role focuses on developing people, improving processes, solving problems, and delivering an exceptional customer experience across a fast-paced, high-touch environment.

You will supervise a team of 8–10, coordinate between customer service, production, drivers, and other departments, and implement practical improvements while maintaining high service