Center Operations Leader — Growth & Team Enablement

Socket.dev

Arizona

On-site

USD 65,000 - 75,000

Full time

7 days ago

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Job summary

Socket.dev is seeking an Operations Director to lead the center's sales and daily operations, drive client access to treatment, and optimize staffing and compliance. The role oversees scheduling, training, and performance management while aligning resources to meet capacity goals.

The position requires a Bachelor's degree or equivalent, 4+ years in customer service, and 5-8+ years of people-management experience across a 20+ staff team, with preference for healthcare/payor exposure and sales

Qualifications

Bachelor's degree or equivalent experience.
4+ years customer service experience required.
5-8+ years managing 20+ staff strongly preferred.
4+ years of sales experience preferred.
Payor relationship experience or healthcare exposure preferred.

Responsibilities

Provide excellent customer service and champion LSAA growth.
Conduct sales, marketing, and advertising duties to grow client base to full capacity.
Assist clients and families in accessing treatment through the intake process.
Maintain communication with prospective clients and set clear expectations for intake timelines.
Align resources to ensure clients access therapy quickly and smoothly.
Manage the center's daily operations and scheduling, ensuring compliance with standards.