Operations Manager, Rooms Division & Guest Experience

Hyatt; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Hyatt’s Dream South Beach seeks an Operations Manager to oversee the Rooms Division, ensuring smooth front office and housekeeping operations in line with brand standards. The role interacts with Senior and Corporate leadership and focuses on delivering efficient service and meaningful guest experiences.

The ideal candidate has a degree in Hospitality or Tourism Management and 3–5 years in Rooms Division, including at least 2 years in a managerial capacity, with strong leadership and

Qualifications

• Leadership, problem solving, administrative, and interpersonal skills are essential.
• Minimum 3–5 years in Rooms Division operations with at least 2 years in a managerial role.

Responsibilities

• Manage day-to-day operations of Rooms Division (Front Office, Housekeeping).
• Drive service quality, guest satisfaction, and revenue opportunities; support team development.

Skills

Leadership

Problem-solving

Administrative skills

Interpersonal skills

Education

Hospitality or Tourism management degree

Job description

Hyatt’s Dream South Beach seeks an Operations Manager to oversee the Rooms Division, ensuring smooth front office and housekeeping operations in line with brand standards. The role interacts with Senior and Corporate leadership and focuses on delivering efficient service and meaningful guest experiences.

The ideal candidate has a degree in Hospitality or Tourism Management and 3–5 years in Rooms Division, including at least 2 years in a managerial capacity, with strong leadership and