Operations Manager

Hyatt; Miami (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Hyatt’s Dream South Beach seeks an Operations Manager to oversee the Rooms Division, ensuring smooth front office and housekeeping operations in line with brand standards. The role interacts with Senior and Corporate leadership and focuses on delivering efficient service and meaningful guest experiences.

The ideal candidate has a degree in Hospitality or Tourism Management and 3–5 years in Rooms Division, including at least 2 years in a managerial capacity, with strong leadership and

Qualifications

• Leadership, problem solving, administrative, and interpersonal skills are essential.
• Minimum 3–5 years in Rooms Division operations with at least 2 years in a managerial role.

Responsibilities

• Manage day-to-day operations of Rooms Division (Front Office, Housekeeping).
• Drive service quality, guest satisfaction, and revenue opportunities; support team development.

Skills

Leadership

Problem-solving

Administrative skills

Interpersonal skills

Education

Hospitality or Tourism management degree

Job description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Operations Manager is a highly visible role with exposure to Senior and Corporate leadership.

Organization- Dream South Beach

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Operations Manager is a highly visible role with exposure to Senior and Corporate leadership. To ensure the smooth and efficient operation of all aspects of the Rooms Division, including Front Office and Housekeeping, in accordance with established brand standards and hotel policies. The role involves managing day-to-day operations, driving service quality, maintaining high levels of guest satisfaction, optimizing revenue opportunities, and supporting team development and performance.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism Management. Minimum 3–5 years of progressive work experience in Rooms Division operations, with at least 2 years in a managerial role such as Front Office Manager, Housekeeping Manager, or similar. Strong leadership, problem-solving, administrative, and interpersonal skills are essential, along with the ability to manage multiple operational areas effectively.