Operations Leader, Benefit Payments & Process Excellence

Us Bank; Saint Paul (MN); Hybrid; USD 105,000 - 124,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Paid vacation

Paid holidays

Disability insurance

Parental leave

Life insurance

Job summary

U.S. Bank in Saint Paul, MN seeks a proven leader to join Benefit Payment Services as a Manager. You will guide a nine-person team across multiple operational areas, optimize workflows, and support strategic initiatives.

The role requires strong leadership, collaboration, and risk-management skills, with a hybrid work schedule and a focus on delivering high-quality service to internal and external customers.

Qualifications

• Bachelor's degree or equivalent work experience.
• Typically five or more years of relevant experience.
• Strong operational leadership and employee development skills.
• Proven ability to manage service delivery, operational performance, and risk-related activities.
• Excellent collaboration and communication skills.

Responsibilities

• Directly and through staff, manage and coordinate operational activities for assigned functional areas while ensuring quality service and effective operational support for internal and external customers.
• Lead and develop a team of approximately nine employees across multiple operational specialties.
• Establish goals, provide coaching and feedback, measure performance, and build accountability across the team.
• Monitor operational workflows and ensure service level agreements (SLAs) are achieved.
• Review operational exceptions and provide approvals for designated transactions and transfers.
• Support risk management activities by reviewing payment operations and maintaining appropriate controls.
• Partner closely with cross-functional teams to ensure effective process handoffs and operational collaboration.
• Oversee adherence to corporate policies, procedures, applicable laws, and regulatory requirements.
• Participate in the evaluation and enhancement of operational systems, processes, and controls.
• Support ongoing business initiatives and operational projects while maintaining oversight of daily operations.
• Develop an understanding of Benefit Payment Services operations and the broader IT&C business to support strategic decision-making and organizational goals.

Skills

Leadership

Operations management

Risk management

Analytical thinking

Project management

People development

Advanced Excel

Education

Bachelor's degree or equivalent

Job description

U.S. Bank in Saint Paul, MN seeks a proven leader to join Benefit Payment Services as a Manager. You will guide a nine-person team across multiple operational areas, optimize workflows, and support strategic initiatives.

The role requires strong leadership, collaboration, and risk-management skills, with a hybrid work schedule and a focus on delivering high-quality service to internal and external customers.