Operations Manager — Lean, Data-Driven Delivery

Amazon Inc.; Suffolk (VA); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs / restricted stock units

Parental leave

Job summary

Amazon.com Services LLC in Virginia, Suffolk, is seeking an Operations Manager to lead and develop a team of salaried and hourly staff, ensuring safety, quality and performance while driving productivity through data-driven decisions. The role covers three major components of our workflow: First mile, Middle mile, and Last mile, with field conditions including outdoor loading and variable temperatures.

You will collaborate with Safety, Engineering, Loss Prevention, Quality Assurance and HR to

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Flexibility to work weekends, nights, and holidays.

Responsibilities

• Lead salaried and hourly workforce, mentor and motivate.
• Manage safety, quality, productivity and delivery promises.
• Lead large-scope projects with site and regional impact.
• Develop productivity plans via forecasts and load balancing.
• Collaborate with Safety, Engineering, Loss Prevention, HR to meet objectives.
• Lift up to 49 pounds and stand/walk up to 12 hours.

Skills

Team leadership

Performance management

Project management

Lean / Six Sigma

Data analysis

Safety compliance

Communication

Flexible scheduling

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Virginia, Suffolk, is seeking an Operations Manager to lead and develop a team of salaried and hourly staff, ensuring safety, quality and performance while driving productivity through data-driven decisions. The role covers three major components of our workflow: First mile, Middle mile, and Last mile, with field conditions including outdoor loading and variable temperatures.

You will collaborate with Safety, Engineering, Loss Prevention, Quality Assurance and HR to