Operations Manager: Lean Process Driver & Team Leader

Amazon; Richmond (VA); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon in Richmond, VA seeks an Operations Manager to lead and grow a team of salaried and hourly staff. You will drive safety, quality and productivity while delivering on customer delivery promises.

You will guide productivity plans, collaborate with Safety, Engineering, and HR, and mentor your team to meet business objectives across three workflow components. This is a hands-on, data-driven leadership role in a fast-paced fulfillment network.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.

Skills

Employee management

Performance management

Lean techniques

Analytical skills

Customer service

Communication

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon in Richmond, VA seeks an Operations Manager to lead and grow a team of salaried and hourly staff. You will drive safety, quality and productivity while delivering on customer delivery promises.

You will guide productivity plans, collaborate with Safety, Engineering, and HR, and mentor your team to meet business objectives across three workflow components. This is a hands-on, data-driven leadership role in a fast-paced fulfillment network.