Operations Manager - Lead Teams, Drive Productivity

Amazon; Suffolk (VA); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

RSUs

Job summary

Amazon.com Services LLC in Suffolk, VA is seeking an Operations Manager to lead a diverse team of salaried and hourly staff, ensuring safety, quality and on-time delivery. You will drive data‑driven improvements, mentor employees, and coordinate with safety, engineering and HR to meet business goals.

Expect a role with heavy frontline leadership, project management across site and regional scopes, and a strong emphasis on Lean/Six Sigma practices to optimize productivity and customer

Qualifications

• 3+ years of employee and performance management experience
• Bachelor's degree or equivalent, or 2+ years Amazon (blue badge/FTE) experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of performance metrics, process improvement or lean techniques experience
• Experience managing a team of 2+ salaried employees and 70+ indirect employees

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Skills

Leadership

Data-driven decisions

Lean/Six Sigma

Safety & Quality focus

Customer service

Communication

Problem solving

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon.com Services LLC in Suffolk, VA is seeking an Operations Manager to lead a diverse team of salaried and hourly staff, ensuring safety, quality and on-time delivery. You will drive data‑driven improvements, mentor employees, and coordinate with safety, engineering and HR to meet business goals.

Expect a role with heavy frontline leadership, project management across site and regional scopes, and a strong emphasis on Lean/Six Sigma practices to optimize productivity and customer