Operations Manager: Lead Teams, Improve Delivery

Amazon; Coppell (TX); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon is seeking an Operations Manager to lead and develop a mixed team of salaried and hourly staff, driving safety, quality and productivity through data-driven decisions. You will manage cross-functional collaboration and ensure on-time customer deliveries across all three workflow stages, with a focus on continuous improvement and stakeholder alignment.

The role requires a flexible schedule and the ability to work in dynamic environments, including last-mile delivery settings, with

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience leading a team of 2+ salaried employees and 70+ indirect employees.
• Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.
• Demonstrated problem solving skills and analytical skills.
• Excellent customer service skills, communication skills and interpersonal skills.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

Employee performance management

Team leadership

Analytical problem solving

Communication skills

Interpersonal skills

Education

Bachelor's degree or equivalent

Master's degree in Engineering/Operations or related field

Tools

Lean / Kaizen / Six Sigma

Job description

Amazon is seeking an Operations Manager to lead and develop a mixed team of salaried and hourly staff, driving safety, quality and productivity through data-driven decisions. You will manage cross-functional collaboration and ensure on-time customer deliveries across all three workflow stages, with a focus on continuous improvement and stakeholder alignment.

The role requires a flexible schedule and the ability to work in dynamic environments, including last-mile delivery settings, with