Operations Manager — Lead Teams, Drive Performance

Amazon Inc.; United States; On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Inc. is seeking an Operations Manager to lead and develop a team of salaried and hourly staff across fulfillment operations. You will drive safety, quality, attendance, and performance while delivering customer orders on time and to the right location.

You will mentor your team, manage large-scale projects, balance workloads, and use data-driven decision making to improve productivity and efficiency across the site and network.

Qualifications

• Minimum 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon (blue badge/FTE) experience.
• Ability to work flexible schedule including weekends/nights/holidays.

Responsibilities

• Support, mentor, and motivate salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and workload balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet objectives.
• Lift up to 49 pounds and stand/walk for up to 12 hours.

Skills

Leadership

Performance metrics

Problem solving

Customer service

Communication

Interpersonal skills

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Tools

Lean

Kaizen

Six Sigma

Job description

Amazon Inc. is seeking an Operations Manager to lead and develop a team of salaried and hourly staff across fulfillment operations. You will drive safety, quality, attendance, and performance while delivering customer orders on time and to the right location.

You will mentor your team, manage large-scale projects, balance workloads, and use data-driven decision making to improve productivity and efficiency across the site and network.