Operations Manager: Lead Teams, Improve Safety & Delivery

Amazon Inc.; Hyattsville (MD); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC is seeking an Operations Manager to lead and develop a team of salaried and hourly staff, ensuring safety, quality, attendance, and performance. You will drive improvements in productivity through data-driven decisions and support all aspects of last-mile operations.

The role requires managing a diverse workforce, coordinating with Safety, Engineering, and HR teams, and sustaining strong customer delivery promises. A flexible schedule and physical readiness are essential.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon (blue badge/FTE) experience.
• Flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to meet business objectives.
• Lift up to 49 pounds and stand/walk for up to 12 hours.

Skills

Employee management

Performance management

Education

Bachelor's degree

Job description

Amazon.com Services LLC is seeking an Operations Manager to lead and develop a team of salaried and hourly staff, ensuring safety, quality, attendance, and performance. You will drive improvements in productivity through data-driven decisions and support all aspects of last-mile operations.

The role requires managing a diverse workforce, coordinating with Safety, Engineering, and HR teams, and sustaining strong customer delivery promises. A flexible schedule and physical readiness are essential.