Operations Manager — Lead Teams & Delivery Excellence

Amazon; Waukegan (IL); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Illinois is seeking an Operations Manager to lead a team of salaried and hourly staff, ensuring on-time delivery and high safety and quality standards. You will drive data-driven improvements, mentor staff, and oversee cross-functional collaboration to meet business objectives.

The role requires 3+ years in employee and performance management, a Bachelor's degree or equivalent (or 2+ years Amazon experience), and a flexible schedule including weekends, nights, and

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Ability to work a flexible schedule including weekends, nights, and holidays.

Responsibilities

• Support, mentor, and motivate both salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, QA and HR.

Skills

Employee management

Leadership

Performance management

Data-driven decision making

Education

Bachelor's degree or equivalent

Tools

Lean techniques

Job description

Amazon.com Services LLC in Illinois is seeking an Operations Manager to lead a team of salaried and hourly staff, ensuring on-time delivery and high safety and quality standards. You will drive data-driven improvements, mentor staff, and oversee cross-functional collaboration to meet business objectives.

The role requires 3+ years in employee and performance management, a Bachelor's degree or equivalent (or 2+ years Amazon experience), and a flexible schedule including weekends, nights, and