Data-Driven Operations Manager: Lead Teams & Delivery

Amazon; Chicago (IL); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon is seeking an Operations Manager in Chicago, IL to lead a team of salaried and hourly staff, focusing on safety, quality, attendance, and performance. You will drive productivity improvements using data-driven decisions and collaborate with cross-functional teams.

The role involves working across the three main workflow components (First mile, Middle mile, Last mile) and supporting site and regional initiatives while delivering on-time customer orders.

Qualifications

• 3+ years of employee and performance management experience.
• Work a flexible schedule including weekends, nights, and holidays.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecasts and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, QA, HR to meet objectives.

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking an Operations Manager in Chicago, IL to lead a team of salaried and hourly staff, focusing on safety, quality, attendance, and performance. You will drive productivity improvements using data-driven decisions and collaborate with cross-functional teams.

The role involves working across the three main workflow components (First mile, Middle mile, Last mile) and supporting site and regional initiatives while delivering on-time customer orders.