Operations Manager - Lead Large Teams, Lean & Delivery

Amazon Inc.; Euclid (OH); Presencial; USD 91.000 - 137.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401(k) matching

RSUs / stock units

Descripción de la vacante

Amazon in Ohio is seeking an Operations Manager to lead and develop a mixed team of salaried and hourly staff. You will drive safety, quality, and delivery performance while delivering data-driven productivity improvements across First, Middle, and Last Mile workflows.

You will collaborate with Safety, Engineering, Loss Prevention, QA, and HR to meet business objectives, mentor your team, and grow within a fast-paced fulfillment network that values customer experience and continuous improvement.

Formación

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• 1+ years of performance metrics, process improvement or lean techniques experience.
• Experience managing a team of 2+ salaried employees and 70+ indirect employees.
• Experience scoping, leading, and implementing process improvements through: Lean, Kaizen, and/or Six Sigma.
• Demonstrated problem solving skills and analytical skills.
• Excellent customer service skills, communication skills and interpersonal skills.
• Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.
• Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments.

Responsabilidades

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives.
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach.
• Stand/walk for up to 12 hours during shifts.
• Work in an environment where the noise level varies and can be loud.
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments).
• Continuously climb and descend stairs (applies to sites with stairs).
• Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.

Conocimientos

Performance management

Customer service

Communication

Analytical skills

Problem solving

Lean techniques

Interpersonal skills

Educación

Bachelor's degree or equivalent

Bachelor’s or Master’s degree in Engineering/Operations/Supply Chain/Logistics

Descripción del empleo

Amazon in Ohio is seeking an Operations Manager to lead and develop a mixed team of salaried and hourly staff. You will drive safety, quality, and delivery performance while delivering data-driven productivity improvements across First, Middle, and Last Mile workflows.

You will collaborate with Safety, Engineering, Loss Prevention, QA, and HR to meet business objectives, mentor your team, and grow within a fast-paced fulfillment network that values customer experience and continuous improvement.