Fulfillment Operations Manager: Lead Teams & Performance

Amazon; West Jefferson (OH); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Operations in Ohio is seeking an Operations Manager to lead a mixed team of salaried and hourly staff, driving safety, quality, and delivery performance. You will guide data-driven improvements, coordinate cross-functional support, and ensure customer orders are fulfilled on time and to specification.

You will mentor teams, manage large-scale projects, and balance production through forecast reviews and collaboration with site and regional leaders. A dynamic, fast-paced environment awaits.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

Skills

Performance management

Leadership

Analytical skills

Customer service

Education

Bachelor's degree or equivalent

Job description

Amazon Operations in Ohio is seeking an Operations Manager to lead a mixed team of salaried and hourly staff, driving safety, quality, and delivery performance. You will guide data-driven improvements, coordinate cross-functional support, and ensure customer orders are fulfilled on time and to specification.

You will mentor teams, manage large-scale projects, and balance production through forecast reviews and collaboration with site and regional leaders. A dynamic, fast-paced environment awaits.