Operations Manager East Harry

Genesis Health Clubs; Wichita (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Job summary

Genesis Health Clubs in Wichita, KS seeks an Operations Manager to oversee front desk and Kids Club daily operations, hiring, scheduling and training staff, handling guest check-ins, and driving member retention with quality service.

You will manage deposits, inventories, and vendor orders while maintaining professional relationships with members and staff, ensuring clean and organized front desk operations.

Qualifications

• 1–2 years of customer service experience.
• Experience with cash handling and payment processing.
• Strong communication with guests and staff.

Responsibilities

• Oversee day-to-day front desk and Kids Club operations.
• Hire, schedule and train Front Desk and Kids Club staff.
• Process guest check-ins and support member retention.
• Manage daily deposits and office duties.
• Maintain inventory and submit product orders.
• Represent the club professionally at meetings and events.
• Ensure documentation and reports are completed timely.
• Keep front desk clean, organized and welcoming.
• Respond to emergencies quickly and appropriately.
• Drive club revenue through retail and services.

Skills

Customer service

Cash handling

Credit card processing

Job description

Benefits:

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Position: Operations Manager

Reports to: Club Manager

Employee Type: Full Time

Job Summary:

This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Duties and Responsibilities:

Manage club follow ups to ensure members are not past due and current

Executes procedures as outlined by front desk and kids club manuals

Assist Club Manager with all club operations as needed

Responsible for daily register deposits

Maintains office supply order

Responsible for desk inventory

Responsible for submitting product orders

Attends all staff and club meetings and events

Establish and maintain professional relationships with members and staff

Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.

Ensures front desk is clean, maintained and organized at all times

Ability to respond quickly and appropriately to emergency situations

Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations:

Present a professional demeanor at all times when representing the Genesis Health Clubs

Provide input in developing strategies to support club goals and objectives

Develop and build a team atmosphere among staff and departments

Ability to respond to common inquiries or complaints from members

Attend all social functions within the club

Participate in group classes and regular exercise

Job Requirements:

Available to work weekends and evenings and holidays

Ability to work well with others

Experience in cash handling and credit cards

1-2 Years’ experience in customer service function

Physical Requirements:

Ability to stand for long periods of time

Ability to lift up to 45 pounds

Ability to communicate with guests and other associates, including reading, writing and speaking