Operations Manager

Genesis Health Clubs; Albuquerque (NM); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job summary

Genesis Health Clubs in Albuquerque, NM seeks an organized Front Desk Coordinator to manage daily front desk operations, guest check-ins, member accounts, and staff training to uphold top-tier customer service.

The role includes scheduling, recruiting, and ensuring deposits, inventory, and reports are completed accurately; you will drive revenue through retail and maintain a welcoming, professional club environment.

Qualifications

• Available to work weekends and evenings and holidays.
• Experience in cash handling and credit cards.
• 1-2 years’ experience in customer service.

Responsibilities

• Manage member follow ups and ensure accounts are current.
• Follow front desk procedures as per manuals.
• Assist Club Manager with daily operations.
• Process daily deposits and cash handling.
• Maintain office supplies.
• Maintain desk inventory and submit product orders.
• Attend staff and club meetings and events.
• Maintain professional relationships with members and staff.
• Ensure timely completion of daily reports and checklists.
• Keep front desk clean, maintained and organized.
• Respond to emergencies promptly.
• Drive revenue via retail (supplements, shake sales, apparel, tanning).

Skills

Customer service

Cash handling

Communication

Team collaboration

Tools

POS system

Credit card processing

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

All Genesis Health Clubs are hiring!

This position will be responsible for the day-to-day operations of the Front Desk including hiring, recruiting, scheduling and training new Front Desk. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Duties and Responsibilities:

• Manage club follow ups to ensure members are not past due and current
• Executes procedures as outlined by front desk manuals
• Assist Club Manager with all club operations as needed
• Responsible for daily register deposits
• Maintains office supply order
• Responsible for desk inventory
• Responsible for submitting product orders
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints from members
• Attend all social functions within the club
• Participate in group classes and regular exercise

Job Requirements:

• Available to work weekends and evenings and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• 1-2 Years’ experience in customer service function

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 45 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking