Operations Manager

Genesis Health Clubs; Clive (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Job summary

Genesis Health Clubs is seeking an Operations Manager to oversee day-to-day front desk and Kids Club operations. You will hire, recruit, schedule and train staff while ensuring guest check-ins, member retention and quality service.

Reports to the Club Manager. This full-time role requires weekend/evening availability and a focus on driving revenue through retail and member engagement.

Qualifications

• 1–2 years of experience in customer service
• Experience in cash handling and processing credit cards
• Ability to work weekends, evenings, and holidays

Responsibilities

• Manage club follow ups to keep member accounts current
• Follow front desk and Kids Club procedures
• Assist Club Manager with all club operations
• Handle daily deposits
• Maintain office supply orders
• Manage desk inventory
• Submit product orders
• Attend staff and club meetings and events
• Build professional relationships with members and staff
• Complete daily reports and checklists on time
• Keep front desk clean, maintained and organized
• Respond quickly and appropriately to emergencies
• Drive in-club revenue with retail products

Skills

Customer service

Cash handling

Teamwork

Job description

Job Summary

This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off

Position

Operations Manager

Reports to

Club Manager

Employee Type

Full Time

Duties and Responsibilities

• Manage club follow ups to ensure members are not past due and current
• Executes procedures as outlined by front desk and kids club manuals
• Assist Club Manager with all club operations as needed
• Responsible for daily register deposits
• Maintains office supply order
• Responsible for desk inventory
• Responsible for submitting product orders
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints from members
• Attend all social functions within the club
• Participate in group classes and regular exercise

Job Requirements

• Available to work weekends and evenings and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• 1-2 Years' experience in customer service function

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 45 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking