Front Desk Manager

Genesis Health Clubs; Goddard (KS); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Wellness resources

Job summary

Genesis Health Clubs seeks a Front Desk Manager to supervise daily front desk and Kids Club operations, including hiring, scheduling and training new staff. You will ensure guest check-ins, member retention, and accurate account management while upholding quality customer service.

The role requires overseeing deposits, inventory, and coordination with club management to support operations, events, and staff communications.

Qualifications

• 1–2 years’ experience in customer service function.
• Experience with cash handling and credit card transactions.
• Willingness to work weekends, evenings and holidays.

Responsibilities

• Oversee day-to-day front desk and kids club operations as the manager.
• Process guest check-ins and maintain member accounts; drive member retention.
• Manage deposits, inventory, and office supplies; submit product orders.

Skills

Customer service

Cash handling

Team coordination

Job description

Benefits

• 401(k) matching
• Opportunity for advancement
• Wellness resources

Position: Front Desk Manager

Reports to: Club Manager/Operations Manager

Employee Type: Full Time

Job Summary: This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Duties and Responsibilities:

• Manage club follow ups to ensure members are not past due and current
• Executes procedures as outlined by front desk and kids club manuals
• Assist Club Manager with all club operations as needed
• Responsible for daily register deposits
• Maintains office supply order
• Responsible for desk inventory
• Responsible for submitting product orders
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints from members
• Attend all social functions within the club
• Participate in group classes and regular exercise

Job Requirements:

• Available to work weekends and evenings and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• 1-2 Years’ experience in customer service function

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 45 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking