Operations Manager

Genesis Health Clubs; Denver (CO); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Genesis Health Clubs in Denver, Colorado, seeks a dedicated Front Desk Manager to oversee day-to-day operations. Responsibilities include managing staff, ensuring member satisfaction, maintaining record accuracy, and driving revenue through retail products.

The ideal candidate will have 1-2 years of customer service experience, strong communication skills, and the ability to work flexible hours. A professional demeanor and teamwork are essential for success in this role.

Qualifications

• 1-2 years of experience in a customer service function.
• Ability to work weekends, evenings, and holidays.
• Experience in cash handling and credit card transactions.

Responsibilities

• Manage club follow ups to ensure members are current.
• Assist Club Manager with club operations as needed.
• Ensure front desk is clean and organized at all times.
• Drive revenue with retail sales.

Skills

Customer service experience

Cash handling

Teamwork

Communication skills

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

This position will be responsible for the day-to-day operations of the Front Desk including hiring, recruiting, scheduling and training new Front Desk employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Duties and Responsibilities

• Manage club follow ups to ensure members are not past due and current
• Executes procedures as outlined by front desk manual
• Assist Club Manager with all club operations as needed
• Responsible for daily register deposits
• Maintains office supply order
• Responsible for desk inventory
• Responsible for submitting product orders
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints from members
• Attend all social functions within the club
• Participate in group classes and regular exercise

Job Requirements

• Available to work weekends and evenings and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• 1-2 Years’ experience in customer service function

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 45 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking