Operations Manager

Genesis Health Clubs; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Genesis Health Clubs in Springfield, MO seeks a Front Desk Operations Associate to manage daily front desk duties, guest check-ins, and member accounts. You will hire, recruit, schedule, and train Front Desk staff while upholding excellent customer service standards.

The role emphasizes staff development, deposits, inventory, and building positive relationships with members and colleagues to support club goals.

Qualifications

• Experience in cash handling and credit card processing.
• 1-2 years’ experience in customer service.
• Ability to work weekends, evenings and holidays.
• Strong communication and interpersonal skills.

Responsibilities

• Manage front desk daily operations and guest check-ins.
• Hire, recruit, schedule and train Front Desk staff.
• Maintain member accounts and drive member retention.
• Process daily deposits and manage desk inventory.
• Attend staff meetings and build team relationships.

Skills

Customer service

Cash handling

Staff training

Team collaboration

Job description

Benefits

• Health insurance


• Paid time off


• Vision insurance


• 401(k)


• 401(k) matching


• Dental insurance


• Employee discounts

This position will be responsible for the day-to-day operations of the Front Desk including hiring, recruiting, scheduling and training new Front Desk employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Duties and Responsibilities

• Manage club follow ups to ensure members are not past due and current


• Executes procedures as outlined by front desk manuals


• Assist Club Manager with all club operations as needed


• Responsible for daily register deposits


• Maintains office supply order


• Responsible for desk inventory


• Responsible for submitting product orders


• Attends all staff and club meetings and events


• Establish and maintain professional relationships with members and staff


• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.


• Ensures front desk is clean, maintained and organized at all times


• Ability to respond quickly and appropriately to emergency situations


• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs


• Provide input in developing strategies to support club goals and objectives


• Develop and build a team atmosphere among staff and departments


• Ability to respond to common inquiries or complaints from members


• Attend all social functions within the club


• Participate in group classes and regular exercise

Job Requirements

• Available to work weekends and evenings and holidays


• Ability to work well with others


• Experience in cash handling and credit cards


• 1-2 Years’ experience in customer service function

Physical Requirements

• Ability to stand for long periods of time


• Ability to lift up to 45 pounds


• Ability to communicate with guests and other associates, including reading, writing and speaking