Operations Manager

Genesis Health Clubs; Emporia (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

Genesis Health Clubs in Emporia is seeking an Operations Manager to oversee day-to-day operations of the Front Desk and Kids Club. You will hire, recruit, schedule and train staff, manage guest check-ins, member retention, and uphold high levels of customer service.

The role reports to the Club Manager, is full-time, and requires coordinating with various teams, handling deposits, inventory, and product orders while driving in-club retail revenue.

Qualifications

• 1–2 years of experience in a customer service function.
• Experience with cash handling and card payments.
• Willingness to work weekends, evenings and holidays.
• Strong communication and interpersonal skills.

Responsibilities

• Manage club follow ups to ensure members are not past due and current.
• Executes procedures as outlined by front desk and kids club manuals.
• Assist Club Manager with all club operations as needed.
• Responsible for daily register deposits.
• Maintains office supply order and desk inventory.
• Submit product orders as required.
• Attend all staff and club meetings and events.
• Establish and maintain professional relationships with members and staff.
• Ensure required documentation (daily reports, checklists) is completed.
• Maintain front desk cleanliness, organization and accessibility.
• Respond to emergency situations quickly and appropriately.
• Drive revenue inside the club with retail such as supplements, shakes, apparel, tanning.

Skills

Customer service

Cash handling

Credit card transactions

Team coordination

Training

Job description

Job Summary

This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Position

Operations Manager

Reports to

Club Manager

Employee Type

Full Time

Job Summary

This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and Kids Club employees. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Duties and Responsibilities

• Manage club follow ups to ensure members are not past due and current
• Executes procedures as outlined by front desk and kids club manuals
• Assist Club Manager with all club operations as needed
• Responsible for daily register deposits
• Maintains office supply order
• Responsible for desk inventory
• Responsible for submitting product orders
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints from members
• Attend all social functions within the club
• Participate in group classes and regular exercise

Job Requirements

• Available to work weekends and evenings and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• 1-2 Years’ experience in customer service function

Physical Requirements

• Ability to stand for long periods of time
• Ability to lift up to 45 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking