Assistant Operations Manager

Genesis Health Clubs; Fort Collins (CO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Paid time off

Wellness resources

Job summary

Genesis Health Clubs in Fort Collins, Colorado is seeking an Assistant Operations Manager to oversee the daily operations of the Front Desk and Kids Club. This full-time role involves recruiting, training, and managing staff while ensuring exceptional customer service and member retention. Responsibilities include managing club operations, executing procedures, and enhancing club revenue through retail sales. Ideal candidates should have prior customer service experience and the ability to work flexible hours, including weekends and holidays.

Qualifications

• 1-2 years of experience in a customer service role.
• Ability to work weekends, evenings, and holidays.
• Strong communication skills essential.

Responsibilities

• Manage daily operations of Front Desk and Kids Club.
• Ensure timely completion of daily reports and tasks.
• Drive revenue through retail offerings.

Skills

Customer service experience

Cash handling

Teamwork

Emergency response

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Paid time off
• Wellness resources

Position: Assistant Operations Manager

Reports to: Operations Manager

Employee Type: Full Time

This position will be responsible for the day-to-day operations of the Front Desk and Kids Club including hiring, recruiting, scheduling and training new Front Desk and other employees as needed. This includes, but is not limited to, the processing of guest check ins, member retention, maintain member accounts and upholding quality customer service.

Duties and Responsibilities:

• Manage club follow ups to ensure members are not past due and current
• Executes procedures as outlined by front desk and kids club manuals
• Assist Club Manager with all club operations as needed
• Responsible for daily register deposits
• Maintains office supply order
• Responsible for desk inventory
• Responsible for submitting product orders
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints from members
• Attend all social functions within the club
• Participate in group classes and regular exercise

Job Requirements:

• Available to work weekends and evenings and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• 1-2 Years’ experience in customer service function

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 45 poundsAbility to communicate with guests and other associates, including reading, writing and speaking