Operations Manager

Genesis Health Clubs; Overland Park (KS); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Job summary

Genesis Health Clubs in Overland Park, KS, is seeking a friendly Front Desk/Member Services Associate to support daily club operations. You will handle member check-ins, cash handling, deposits, and maintain front desk cleanliness while delivering exceptional service.

This role requires weekend/evening availability, strong communication, and the ability to build rapport with members and staff, with opportunities for advancement and a competitive benefits package.

Qualifications

• 1-2 years of customer service experience.
• Availability to work weekends, evenings, and holidays.
• Strong communication and teamwork skills.

Responsibilities

• Manage club follow ups to ensure members are not past due and current.
• Execute procedures as outlined by front desk and kids club manuals.
• Assist Club Manager with all club operations as needed.
• Responsible for daily register deposits.
• Maintain office supply order.
• Responsible for desk inventory and submitting product orders.
• Attend all staff and club meetings and events.
• Establish and maintain professional relationships with members and staff.
• Ensure all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Keep the front desk clean, maintained and organized at all times.
• Respond quickly and appropriately to emergency situations.
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning).

Skills

Customer Service

Cash Handling

Communication

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off

Duties and Responsibilities:

• Manage club follow ups to ensure members are not past due and current
• Executes procedures as outlined by front desk and kids club manuals
• Assist Club Manager with all club operations as needed
• Responsible for daily register deposits
• Maintains office supply order
• Responsible for desk inventory
• Responsible for submitting product orders
• Attends all staff and club meetings and events
• Establish and maintain professional relationships with members and staff
• Ensures that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
• Ensures front desk is clean, maintained and organized at all times
• Ability to respond quickly and appropriately to emergency situations
• Drive revenue inside the club with retail (supplements, shake sales, apparel, tanning)

Expectations:

• Present a professional demeanor at all times when representing the Genesis Health Clubs
• Provide input in developing strategies to support club goals and objectives
• Develop and build a team atmosphere among staff and departments
• Ability to respond to common inquiries or complaints from members
• Attend all social functions within the club
• Participate in group classes and regular exercise

Job Requirements:

• Available to work weekends and evenings and holidays
• Ability to work well with others
• Experience in cash handling and credit cards
• 1-2 Years’ experience in customer service function

Physical Requirements:

• Ability to stand for long periods of time
• Ability to lift up to 45 pounds
• Ability to communicate with guests and other associates, including reading, writing and speaking