Operations Manager: Lead Teams, Boost Productivity

Amazon; Forestville (MD); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon.com Services LLC in Maryland is seeking an Operations Manager to lead and develop a team of salaried and hourly staff, ensuring safety, quality, attendance, and performance. You will drive improvements through data-driven decisions and analytical problem-solving to meet customer delivery promises.

The role covers First/Middle/Last mile logistics across our expanding fulfillment network. You will mentor teams, manage large projects, and collaborate with Safety, Engineering, HR, and Quality

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to meet business objectives

Skills

Employee management

Performance management

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon.com Services LLC in Maryland is seeking an Operations Manager to lead and develop a team of salaried and hourly staff, ensuring safety, quality, attendance, and performance. You will drive improvements through data-driven decisions and analytical problem-solving to meet customer delivery promises.

The role covers First/Middle/Last mile logistics across our expanding fulfillment network. You will mentor teams, manage large projects, and collaborate with Safety, Engineering, HR, and Quality