Operations Manager - Lead Data-Driven Fulfillment Teams

Amazon; Philadelphia (Philadelphia County); On-site; USD 91,000 - 137,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking an Operations Manager in Philadelphia, PA. You will lead and develop a team of salaried and hourly staff, ensuring safety, quality, attendance, and performance while enabling tools for success and driving productivity through data-driven decisions.

You will coordinate three workflow stages—First mile, Middle mile, and Last mile—to meet customer expectations and deliver orders on time. The role requires flexibility with shifts, including nights and weekends.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon experience.
• Flexible schedule/shift, including weekends, nights, and holidays.

Responsibilities

• Lead and develop a team of salaried and hourly staff.
• Maintain safety, quality, attendance and performance levels.
• Provide tools for success and drive productivity with data-driven decisions.
• Support on-time delivery by aligning with customer expectations.

Skills

Employee management

Performance management

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC is seeking an Operations Manager in Philadelphia, PA. You will lead and develop a team of salaried and hourly staff, ensuring safety, quality, attendance, and performance while enabling tools for success and driving productivity through data-driven decisions.

You will coordinate three workflow stages—First mile, Middle mile, and Last mile—to meet customer expectations and deliver orders on time. The role requires flexibility with shifts, including nights and weekends.