Parking Operations Lead - Customer Experience

Metropolis Technologies; Miami Beach (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Disability insurance

Life insurance

Accident insurance

401k

Paid time off

Job summary

SP+, a Metropolis company, is hiring for a location operations role in Miami Beach. You will assist in day-to-day parking operations, ensuring contractual guidelines are followed and maintaining a professional image at the site.

Requires a High School Graduate with up to six months of parking experience and a valid driver's license. Benefits include medical, dental, vision, FSA, disability, life insurance, 401k, and PTO.

Qualifications

• Customer service experience is preferred.
• Strong communication skills, both oral and written.
• Ability to adapt to a fast-changing environment.
• Good judgment and problem-solving abilities.
• Ability to work in a team and support frontline staff.

Responsibilities

• Participate in programs to improve client and customer satisfaction.
• Engage in development of property-level financial and operational goals.
• Assist in day-to-day activities including customer interaction and supervising evening close reports.
• Process bank deposits, schedule staff, and supervise frontline staff.
• Prepare month-end reports and review cash handling procedures.
• Assist with maintenance and repair of parking equipment and general tasks as directed by the Facility Manager.
• Provide courteous customer assistance and answer questions.
• Assist with incidents and report safety hazards to the Facility Manager.

Skills

Customer service

Oral communication

Written communication

Adaptability

Judgment

Teamwork

Physical stamina

Education

High School Graduate

Job description

SP+, a Metropolis company, is hiring for a location operations role in Miami Beach. You will assist in day-to-day parking operations, ensuring contractual guidelines are followed and maintaining a professional image at the site.

Requires a High School Graduate with up to six months of parking experience and a valid driver's license. Benefits include medical, dental, vision, FSA, disability, life insurance, 401k, and PTO.