Operations Manager

CVS Health; Frisco (TX); On-site; USD 26,174 - 39,950; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health in Frisco, TX is seeking an Operations Manager to join the Store Management team. You will drive store execution and performance while building customer loyalty to CVS/pharmacy through outstanding service, under the supervision of the Store Manager.

Responsibilities include managing the store, sales and inventory, staff hiring and training, financial oversight, and leading the customer service culture.

Qualifications

• Deductive reasoning and advanced analytical skills with strong computer proficiency.
• Strong communication, leadership, supervision, and influencing abilities.
• Willing and able to work full-time flexible shifts, including early mornings, overnights, weekends, and overtime as needed.

Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Skills

Analytical skills

Computer skills

Communication skills

Leadership

Supervisory skills

Flexible schedule

Education

High school diploma or equivalent

Job description

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager will maintain an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Unlike the Store Manager in Training position, the Operations Manager position is not part of the CVS/pharmacy Retail Management Development Program. Operations Managers are not eligible for direct promotion to Store Manager.

Essential Functions

Management

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with action plans for operational and service improvement

Customer Service

• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Required Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

• Experience as a retail manager or supervisor

Education

High School Diploma Or Equivalent Preferred But Not Required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

$19.00 - $29.00

Benefits

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

EEO Statement

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.