Operations Manager

CVS Health; Maryland; On-site; USD 27,552 - 46,838; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Dormont Manufacturing Co is hiring an Operations Manager to lead store execution and enhance customer service. You will be a part of the management team, driving performance and building loyalty.

The ideal candidate will possess strong leadership skills, effective communication abilities, and the flexibility to work various shifts. A rewarding benefits package is offered, including medical and retirement options.

Qualifications

• Strong leadership capabilities to manage and engage a store team.
• Ability to handle customer complaints and promote excellent service.
• Capacity to work flexible hours, including early morning, overnight, and weekends.

Responsibilities

• Lead and supervise store crew efficiently.
• Manage overall store operations and policies.
• Oversee sales and inventory management.
• Assist in employee staffing and development.
• Provide financial management for the store.

Skills

Deductive reasoning ability

Advanced analytical skills

Advanced communication skills

Leadership skills

Supervision skills

Influencing skills

Education

High School diploma or equivalent

Job description

Position Summary

The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager maintains an engaged, productive store team through strong leadership, demonstrating initiative and leading by example.

Essential Functions

• Management: Lead others and work effectively with store crews; supervise, assign and direct activities of the store’s crew; effectively communicate information to store crew and supervisors in an open and timely manner; support the Store Manager with action plans for operational and service improvement.
• Customer Service: Assist customers with their questions, problems and complaints; promote a customer service culture by greeting, offering help and thanking customers.

The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store, including:

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership

Required Qualifications

• Deductive reasoning ability, advanced analytical skills, and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skills.
• Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.

Preferred Qualifications

• Experience as a retail manager or supervisor.

Education

High School diploma or equivalent preferred but not required.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is $20.00 - $34.00 per hour.

Benefits

This full‑time position is eligible for a comprehensive benefits package that includes medical, dental, and vision coverage; paid time off; retirement savings options; wellness programs; and other resources based on eligibility.

Equal Opportunity Employment

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.