Operations Manager

RJ-Staffing; New York (NY); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

PTO

401k with match

Holiday pay

Job summary

RJ-Staffing is seeking a Service Lead/Manager in Rockland County, NY to lead the service department, improve customer experience, and coordinate technicians and vendors on-site. This permanent role requires strong leadership, organization, and communication to drive efficient service workflows and measurable KPIs.

Responsibilities include improving vendor accountability, tracking performance, scaling processes, and ensuring timely case resolution while maintaining high customer satisfaction.

Qualifications

• Proven leadership to manage teams and processes.
• Highly organized and detail-oriented.
• Customer-focused while holding vendors accountable.
• Strong communicator capable of professional escalations.
• Able to hold vendors accountable while de-escalating upset customers.

Responsibilities

• Improve tracking for parts, vendors, technicians, and warranties.
• Improve communication with customers and ensure consistency.
• Help automate service workflows and customer updates.
• Hold vendors accountable to service processes.
• Track vendor performance and reimbursement.
• Monitor department KPIs and dashboards.
• Track response times, open cases, vendor delays, and resolution timelines.
• Train and support service coordinators.

Skills

Team leadership

Organized

Customer focus

Communication

Vendor management

Job description

Salary: $75,000-$90,000 depending on experience

Benefits: Health insurance, PTO, 401k with match, Holiday pay.

Work Schedule: M-T 9:00am – 6:00pm and Friday 9:00am-1:00pm

Location: Rockland County, NY (On-Site)

Position Type: Permanent/Direct-Hire

Company Overview: Rapidly growing Commercial Foodservice Equipment & Supply company is seeking a Service Lead/Manager. This position is responsible for leading the service department, improving customer experience, managing vendors and technicians, and building efficient systems and processes. This person will ensure service cases are handled quickly & professionally.

Responsibilities:

• Improve tracking for parts, vendors, technicians, and warranties.
• Improve communication with customers and ensure consistency.
• Help automate service workflows and customer updates.
• Hold vendors accountable to service processes.
• Track vendor performance and reimbursement.
• Monitor department KPIs and dashboards.
• Track response times, open cases, vendor delays, and resolution timelines.
• Train and support service coordinators.

Qualifications:

• Strong leader who can manage people and processes. Ability to manage teams and
• Highly organized and detail-oriented
• Customer-focused while still holding vendors and teams accountable
• Strong communicator who can handle escalations professionally
• Able to hold vendors accountable while de-escalating upset customers