Service & Installation Manager

AIR STREAM AIR CONDITIONING CORP; Town of Woodbury (NY); On-site; USD 100,000 - 135,000; Full time

Job summary

AIR STREAM AIR CONDITIONING CORP in Woodbury, NY is seeking an HVAC Service & Installation Manager to lead the daily operations of the Service and Installation Departments, ensuring exceptional customer service, profitability, safety, and employee development.

The successful candidate will oversee field technicians, supervisors, dispatch, project execution, scheduling, quality assurance, and department financial performance, while driving accountability and continuous improvement.

Responsibilities

• Direct the day-to-day operations of both the Service and Installation Departments.
• Develop departmental goals, performance metrics, and strategic initiatives aligned with company objectives.
• Ensure projects and service work are completed safely, on time, within budget, and according to company quality standards.
• Collaborate with Sales, Estimating, Purchasing, Warehouse, Accounting, and Executive Leadership to ensure seamless project execution.
• Evaluate operational processes and implement continuous improvement initiatives.
• Monitor technician productivity, response times, first-time fix rates, and customer satisfaction.
• Resolve escalated customer concerns professionally and efficiently.
• Ensure service profitability through labor management and operational efficiencies.
• Hire, onboard, coach, mentor, and develop supervisors and field personnel.
• Conduct regular performance evaluations and provide constructive coaching.
• Establish accountability through measurable performance expectations.
• Support employee engagement, retention, and career development.
• Promote a positive, collaborative workplace culture aligned with company core values.
• Manage departmental budgets and profitability.
• Review labor utilization, overtime, material costs, and equipment expenses.
• Monitor gross profit margins for service and installation operations.
• Participate in forecasting manpower and resource planning.
• Review financial reports and implement corrective actions when necessary.
• Maintain strong relationships with customers, vendors, and subcontractors.
• Ensure customer expectations are consistently exceeded.
• Participate in key customer meetings when necessary.
• Support business development efforts through exceptional service delivery.
• Promote a strong safety culture throughout the organization.
• Ensure compliance with OSHA, EPA, FDNY, union, federal, state, and local regulations.
• Conduct safety meetings and incident investigations.
• Ensure employees maintain required certifications and licenses.
• Identify training opportunities to improve quality and efficiency.
• Implement corrective actions when deficiencies are identified.

Job description

Job Details

Job DetailsJob Location: Corporate Headquarters - Woodbury, NY 11797

Position Type: Full TimeEducation Level: High SchoolSalary Range: $100,000.00 - $135,000.00 Salary/yearTravel Percentage: NoneJob Shift: DayJob Category: ManagementHVAC Service & Installation Manager

Location: Woodbury, NY

Department: Operations

Reports To: Director of Operations / Vice President of Operations

FLSA Status: Exempt

Position Summary

The HVAC Service & Installation Manager is responsible for leading the daily operations of the Service and Installation Departments to ensure exceptional customer service, operational efficiency, profitability, safety, and employee development. This role oversees field technicians, supervisors, dispatch coordination, project execution, scheduling, quality assurance, customer satisfaction, and departmental financial performance. The successful candidate is a hands-on leader who develops high-performing teams while driving accountability and continuous improvement.

Essential Functions

Operational Leadership

• Direct the day-to-day operations of both the Service and Installation Departments.
• Develop departmental goals, performance metrics, and strategic initiatives aligned with company objectives.
• Ensure projects and service work are completed safely, on time, within budget, and according to company quality standards.
• Collaborate with Sales, Estimating, Purchasing, Warehouse, Accounting, and Executive Leadership to ensure seamless project execution.
• Evaluate operational processes and implement continuous improvement initiatives.

Service Operations

• Monitor technician productivity, response times, first-time fix rates, and customer satisfaction.
• Resolve escalated customer concerns professionally and efficiently.
• Ensure service profitability through labor management and operational efficiencies.

Leadership & Employee Development

• Hire, onboard, coach, mentor, and develop supervisors and field personnel.
• Conduct regular performance evaluations and provide constructive coaching.
• Establish accountability through measurable performance expectations.
• Support employee engagement, retention, and career development.
• Promote a positive, collaborative workplace culture aligned with company core values.

Financial Management

• Manage departmental budgets and profitability.
• Review labor utilization, overtime, material costs, and equipment expenses.
• Monitor gross profit margins for service and installation operations.
• Participate in forecasting manpower and resource planning.
• Review financial reports and implement corrective actions when necessary.

Customer Service

• Maintain strong relationships with customers, vendors, and subcontractors.
• Ensure customer expectations are consistently exceeded.
• Participate in key customer meetings when necessary.
• Support business development efforts through exceptional service delivery.

Safety & Compliance

• Promote a strong safety culture throughout the organization.
• Ensure compliance with OSHA, EPA, FDNY, union, federal, state, and local regulations.
• Conduct safety meetings and incident investigations.
• Ensure employees maintain required certifications and licenses.

Quality Assurance

• Identify training opportunities to improve quality and efficiency.
• Implement corrective actions when deficiencies are identified.

Qualifications