Service Manager (Technical manufacturing exp. req.)

twiceasnice Recruiting; Hartford (CT); On-site; USD 115,000 - 140,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life benefits

Disability benefits

401(k) with Match

Paid Holidays

PTO

Job summary

twiceasnice Recruiting is seeking a Service Manager for its client in the Greater Hartford, CT area. This role involves leading a team of Field Service Engineers and overseeing the installation, maintenance, and repair of complex industrial equipment. The ideal candidate will have a strong technical manufacturing background and a commitment to improving processes and customer satisfaction.

The position requires a willingness to work onsite and offers a competitive salary of $115,000 - $140,000 along with performance bonuses and benefits, including medical and retirement plans.

Qualifications

• 4+ years of service management experience within an industrial or technical manufacturing environment.
• Experience supporting complex electromechanical or industrial capital equipment.
• Proven experience leading remote field service teams.

Responsibilities

• Lead and mentor a team of Field Service Engineers.
• Oversee scheduling and execution of installations and maintenance.
• Develop and implement service processes and improvement initiatives.

Skills

Service management experience

Customer-facing communication

Problem-solving skills

Leadership

Job description

Service Manager (Technical manufacturing exp. req.)

Location: Greater Hartford, CT Area – Onsite
Salary: $115,000 - $140,000 + Performance Bonus + Benefits
Benefits: Medical, Dental, Vision, Life, Disability, 401(k) with Match, Paid Holidays, PTO
Job Type: Full-Time
Typical Hours: Monday-Friday, 8:00 AM – 5:00 PM (Flexible)
Travel: Less than 10% (Domestic)
Start Date: ASAP
Sponsorship: not available

Service Manager Description

Our client, a well‑established manufacturer of highly engineered industrial products, is seeking a Service Manager to lead its North American service organization. This leadership role oversees a team of Field Service Engineers responsible for installing, maintaining, troubleshooting, and repairing complex capital equipment for customers across a variety of industries. The ideal candidate is an experienced service leader with a strong technical manufacturing background and a passion for developing people, improving processes, and delivering exceptional customer support. You'll partner cross‑functionally with engineering, operations, sales, and customer support to drive operational excellence while helping scale a growing service organization.

Service Manager Responsibilities

• Lead, mentor, and develop a team of Field Service Engineers located throughout North America
• Oversee scheduling and execution of installations, preventive maintenance, repairs, and customer service activities
• Develop and implement service processes, procedures, and continuous improvement initiatives
• Monitor team performance, provide coaching, and conduct performance evaluations
• Ensure compliance with company policies, quality standards, and safety requirements
• Serve as an escalation point for complex customer service issues
• Track service metrics, maintain accurate documentation, and prepare operational reports
• Collaborate with engineering, operations, and supply chain teams to improve service delivery
• Identify opportunities to increase efficiency, customer satisfaction, and service revenue
• Manage departmental budgets, staffing, and resource allocation

Service Manager Qualifications

• 4+ years of service management experience within an industrial or technical manufacturing environment required
• Experience supporting complex electromechanical equipment or industrial capital equipment required
• Proven experience leading remote field service teams required
• Strong customer‑facing communication and problem‑solving skills required
• Must be willing to work onsite in the Greater Hartford, CT area