Service Operations Manager

NPAworldwide; Cranford (NJ); On-site; USD 90,000 - 125,000; Full time

Benefits offered by this job

Health

Dental

Vision

401(k)

PTO

Job summary

NPAworldwide in Cranford, NJ is seeking an experienced Commercial HVAC Service Operations Manager to lead our service department. You will supervise field teams, manage vendor interactions, and strengthen client relationships while ensuring efficient, high-quality service.

The role requires 10+ years in commercial/industrial HVAC and 3+ years in a supervisory capacity, with strong leadership and communication skills. In-office position with a focus on safety, planning, and revenue growth.

Qualifications

• 10+ years in commercial/industrial HVAC.
• 3+ years in a management or supervisory role.
• Strong leadership, communication, and vendor-management skills.

Responsibilities

• Manage, train, and support service technicians, dispatchers, and administrative staff.
• Oversee scheduling, dispatching, and workload distribution to ensure safe, on-time job completion.
• Participate in a manager on-call rotation (one week/month) to handle emergency dispatching.
• Assist with service quotes, proposals, and recommendations for repairs or upgrades.
• Collaborate with management to identify growth opportunities and track contract renewals.
• Approve invoices, timesheets, and purchase orders, ensuring accurate billing and cost control.
• Submit completed jobs to invoicing within two business days and follow up on warranty credits.
• Oversee inventory (tools, vehicles, stock) and coordinate with vendors for best pricing.
• Provide technical troubleshooting support for HVAC issues and review job closeouts.
• Enforce OSHA safety policies and ensure code compliance.

Skills

Leadership

Communication

Vendor management

Team supervision

Customer service

Job description

Job Description

Job Type: Full-Time (In-office)

Location: Cranford, NJ

Schedule: Monday - Friday, 7:30 AM - 4:30 PM

Position Overview

We are seeking an experienced Commercial HVAC Service Operations Manager to lead our service department. The ideal candidate must have a strong commercial or industrial HVAC background and exceptional communication skills. You will be responsible for supervising field teams, building strong customer relationships, and managing vendor interactions to ensure efficient, high-quality service.

Key Responsibilities

Team Leadership & Daily Operations

• Manage, train, and support service technicians, dispatchers, and administrative staff.
• Oversee scheduling, dispatching, and workload distribution to ensure safe, on-time job completion.
• Participate in a manager on-call rotation (one week/month) to handle emergency dispatching.

Customer Relations & Strategic Growth

• Act as the primary contact for escalated concerns and conduct site visits to build client relationships.
• Assist with service quotes, proposals, and recommendations for repairs or upgrades.
• Collaborate with management to identify growth opportunities and track contract renewals.

Financial & Resource Management

• Approve invoices, timesheets, and purchase orders, ensuring accurate billing and cost control.
• Submit completed jobs to invoicing within two (2) business days and follow up on warranty credits.
• Oversee inventory (tools, vehicles, truck stock) and coordinate with vendors for the best pricing.

Technical Quality, Safety & Compliance

• Provide technical troubleshooting support for complex HVAC issues and review job closeouts.
• Enforce OSHA safety policies, conduct quarterly safety meetings, and ensure code compliance.
• Track KPIs, maintain accurate service records, and oversee preventive maintenance schedules.

Qualifications

Minimum Qualifications

• 10+ years of experience in the commercial/industrial HVAC industry.
• 3+ years of experience in a management or supervisory role.
• Exceptional leadership, customer service, and vendor management skills.

Compensation and Benefits

Salary range: $90,000 - $125,000 per year (Salaried) + Performance-based bonus

Benefits: Health, Dental, Vision, 401(k), PTO